All Customer articles – Page 43
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DataCost-of-living crisis has ‘crushed’ consumer confidence and halted retail recovery
Retail sales have been battered as the spiralling cost of living has “crushed consumer confidence” and reversed the green shoots of retail’s post-Covid recovery.
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NewsRevolution Beauty sales soar as boss hails ‘flight to value’ for cosmetics shoppers
Revolution Beauty has posted a strong uplift in full-year sales and profits, which boss Adam Minto believes will continue as value-conscious shoppers “accelerate” the D2C brand’s growth.
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NewsBank of England warns on recession risk and surge in cost of living
The Bank of England has signalled the possibility of a recession later this year when inflation is likely to reach 10%.
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DataData: Footfall drops in April as retail sweats on sustained cost-of-living contraction
Footfall in April dropped across all retail destinations as the sector waits to see whether the month will be a precursor for the future as the cost-of-living crisis deepens.
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Opinion‘Younger people – your future consumers – now as likely to enjoy shopping in-store as online’
Digital natives are now less wowed by the capabilities of online and will drive the future of stores, says PwC UK industry leader for consumer markets Lisa Hooker
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Report StoreRents, Rates, Reform
Twenty-five leading retailers on the blueprint to solve the industry’s property crisis
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Opinion‘Retailers must be swift and decisive to win in the year ahead’
In the coming months, retailers’ focus should be on rising demand for value, the return of the experience economy and making omnichannel work better than ever, says McKinsey & Company’s Anita Balchandani
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DataData: Prices soar in April driven by furniture, electricals and books
Shop prices have reached record highs across all categories as cost pressures from the war in Ukraine and Shanghai’s lockdown mount.
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AnalysisFrom Bower Collective to Pasta Evangelists – how subscriptions are leading CX
Retail Week examines why subscription models are key to locking in loyalty and how these new businesses are driving exceptional experiences in our report 9 CX Disruptors.
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AnalysisData: More than half of retail supply chain leaders considered quitting in the past year
Retail Week’s latest report, Chain Reaction, features findings from interviews with retail supply chain and IT executives on their motivations, concerns and aspirations for the sector.
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NewsData: Consumer confidence tumbles as cost-of-living crisis intensifies
Consumer confidence fell sharply in April as people grappled with rising costs.
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DataData: Discretionary income falls in poorest households as cost-of-living crisis deepens
The cost-of-living crunch is hitting the UK’s least affluent households the hardest, with discretionary spending among the poorest households already declining.
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AnalysisThree trends propelling the UK’s busiest retail websites
Retail Week’s latest report reveals the retailers and brands leading the way in ecommerce and how online trading is set to evolve this year.
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InterviewInterview: Mike Yorwerth – the tech chief putting digital Sparks into M&S
When Mike Yorwerth joined Marks & Spencer at the start of last year, the retailer had made a definitive switch towards a digital-first model after the Covid pandemic sparked a shopping shift online.
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NewsMarks & Spencer cuts prices of everyday foods as cost of living climbs
Marks & Spencer has reduced the prices of 60 staple foods in its Remarksable Value range as consumers’ cost of living soars.
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Retail VoiceHow to tackle three of the biggest challenges retailers face
With customer demands shifting by the hour and efficiencies being strained, it is often difficult for retailers to be certain they are making the correct calls. Faculty’s Matt Hopkins examines how businesses can make the right decisions quickly.
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AnalysisThe four consumer personas driving spend in 2022 and beyond
Four distinct consumer groups have emerged from the pandemic and they will influence spending for years to come. Retail Week’s new report, launched this week, reveals who they are.
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NewsBoots extends Price Advantage scheme to online and more products
Health and beauty giant Boots has bolstered the number of products available to members of its Price Advantage loyalty programme and launched it online.
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AnalysisDeep dive: How the cost-of-living crisis will hit retailers and their customers
Retail Week explores the impact of the current world crisis on each customer and business and asks what, if anything, can be done.
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DataData: Footfall bounces back in March as shoppers return to stores
Footfall made a noticeable recovery in March compared with February, almost returning to the levels recorded last year before the Omicron variant emerged.