All Customer articles – Page 46
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DataData: Online sales to jump £20bn by 2025 amid shift to permanent home working
The shift to permanent home working sparked by the coronavirus pandemic is expected to add a further £20bn to online retail sales by 2025.
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NewsAsda makes budget ranges promise after anti-poverty campaigner complaints
Asda will ensure its budget Smart Price and Farm Stores ranges will be available at all of its 581 stores and online after complaints from anti-poverty campaigner Jack Monroe.
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NewsTesco chair warns of further inflation with ‘the worst yet to come’
Tesco chair John Allan has warned that supermarket prices could rise as much as 5% by spring.
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Opinion‘Amid all the turbulence, retail starts the year from a position of relative strength’
Christmas was good for many retailers, but to maintain share or increase growth in a volatile environment, it will be necessary to invest in differentiation, believes PwC industry leader for consumer markets Lisa Hooker
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OpinionJo Whitfield: ‘Race to the bottom on price raises fears about sustainability of food production’
Lower prices for shoppers must not mean a squeeze on farming and suppliers, argues Co-op Food chief executive Jo Whitfield
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Retail VoiceFood and drink disruptors: How five of the UK’s best are getting closer to customers
Sophisticated customer profiling is leading to deeper customer insights, higher engagement and more accurate trend forecasting for these food and drink leaders.
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Opinion‘The era of Covid-forgiveness is over – retail must put service at the top of the agenda’
Shoppers were willing to put up with lower standards of service while they and the retailers they relied on navigated the health emergency. But now, as conditions normalise, they expect better. Good service will increasingly characterise retail success but a poor experience will be punished, argues Luke Tugby.
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DataRanking: The top 20 companies bossing customer service
The Institute of Customer Service has released data ranking the top companies in the UK for customer service. Retail Week explores what the sector could learn from these businesses.
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AnalysisFive critical lessons retailers must heed from golden quarter 2021
The peak Christmas trading period may have been unlike any other but, as Retail Week’s Golden Quarter 2021 report shows, there are consumer trends and behaviours that will have longevity.
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Opinion‘As cost of living climbs, value-for-money battle will make or break retail success’
With consumers across the board feeling the pinch of rising prices, retailers should remember that value for money need not mean cheap, writes George MacDonald
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DataData: Confidence drops as consumers brace for rising inflation
Concerns around the increase in fuel costs, as well as rising inflation and interest rates, led to a decrease in consumer confidence in January.
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NewsPrimark pledges to keep prices low and cuts 400 jobs
Value fashion giant Primark has vowed not to increase prices, despite an inflationary environment, and is to axe 400 jobs.
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EventsAccelerating Ecommerce Week 2022
And what will it take to win consumer loyalty in the ever-changing digital ecosystem? Join Accelerating Ecommerce Week from March 14 to 18 to find out and be part of the discussion.
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Opinion‘Maybe it’s Terry Smith who’s lost the plot – Unilever’s sustainability focus is logical, not ludicrous’
The Fundsmith founder has criticised the extent of Unilever’s sustainability agenda, but investors need to get with the programme or be left behind, writes Luke Tugby.
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Retail VoiceFive ways to boost customer retention in 2022
Yotpo UK managing director Jamie Clohesy has devised some simple strategies for retailers to turn casual shoppers into loyal customers.
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AnalysisHow Currys’ Baldock is preparing to navigate another year of supply chain challenges
Electricals market leader Currys is preparing for another year of supply chain difficulties following a peak period hit by disruption and shortages.
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NewsBoots unveils lower prices in store for Advantage Card holders
Boots has introduced discounted prices on selected products in store for Advantage Card holders.
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Opinion‘Retailers achieved the incredible during Covid – imagine what we can do next’
If 2020 was a year of destruction, then 2021 was one of reconstruction and progress. But 2022 will put this to the test, warns BRC chief executive Helen Dickinson
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AnalysisFacebook dominates marketing spend with TikTok gaining ground, 59 CEOs reveal
Retailers are ploughing marketing spend into social networks to reach consumers in the digital spaces where they spend their time, a new Retail Week report reveals.