All Customer articles – Page 51
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Data
Data: Footfall rebounds in August as staycations boost shopper numbers
Footfall in August improved by nearly a quarter, while the gap with pre-pandemic levels closed to less than 20% for the first time since the beginning of the crisis.
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Opinion
‘Retailers cannot ignore the trend of purchasing with purpose’
Conscious consumerism is on the rise. According to the Co-op, ethical consumer spending hit record levels last year, swelling to more than £41bn.
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Analysis
Tourism to localism – how retailers in prime cities are shifting strategies
Following the lifting of Covid-19 restrictions, “freedom” may have arrived in the UK – but tourists have not. Indeed, it could take years for the volume of visitors, particularly those from Asia, to return to pre-pandemic levels. So how can prime cities like London adapt and innovate to win more spend from domestic consumers?
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Video
Retail Question Time: Climate change and the consumer
Climate change and sustainability have rocketed up the retail agenda and will be in the spotlight even more in the run-up to the COP26 conference later this year. Dixons Carphone group sustainability director Moira Thomas and sustainable business strategic adviser Mike Barry, former director of sustainable business at Marks & Spencer, discuss the implications for shoppers and retailers.
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Data
Data: Confidence edges down as consumers choose saving over spending
Consumer confidence remained at pre-pandemic levels despite threats of rising inflation and housing prices.
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Opinion
‘Collecting the data is only half the battle’
Over the past 18 months, everyone’s lives have become increasingly and pervasively governed by Covid-19 data.
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Opinion
‘No one wants to hear the pandemic used as an excuse for poor service any more’
This summer of sport has provided endless moments of inspiration for all of us as we start getting back to normality after a difficult year: determination, grit, teamwork, discipline, heart.
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Analysis
The Disruptors: The wellness brands turning relaxation into revenue
The latest instalment of Retail Week’s series The Disruptors shines a spotlight on the wellness brands making waves in the health and beauty sector.
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Opinion
‘Climate change will collide with business as usual – retailers need to act now’
The Covid pandemic may finally be starting to cool down, but attention this week has shifted to another crisis that’s threatening to boil over – climate change.
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Opinion
Jo Whitfield: ‘Shopping little and often is here to stay as sustainability rises up agenda’
This year has brought seismic shifts in the food sector, which continues to adjust to the major impacts in trading brought about by Covid and Brexit.
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Retail Voice
Five ecommerce considerations for peak-season success
With the biggest retail period of the year almost upon us, being one step ahead of the competition is vital, says Lauren Hérouard, senior manager for client services marketplaces at ChannelAdvisor.
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Retail Voice
Five steps to secure a festive comeback
Compelling experiences, discovery-led gifting and a defined purpose will help retailers win this festive season, a major new consumer study by Facebook has revealed.
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Retail Voice
Consumer sentiment is at a record high: what does that mean for Christmas?
Will consumer confidence translate into a successful festive trading period, asks Lisa Hooker, leader of industry for consumer markets at PwC UK
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News
Tesco Bank to close all customer current accounts later in the year
Tesco Bank is closing all of its customer current accounts from the end of November and will write to those affected in the next two weeks to advise them on what to do.
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Opinion
‘It’s time to talk about Christmas – and it should be less volatile this year’
When we agreed to collaborate with Retail Week on Christmas in July, we expected a mixed response.
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Data
Data: Retail sales rise in June as Euro 2020 drives spend
Retail sales rose in June as supermarket sales were buoyed by the England team’s progress in football’s European Championships.
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Data
Data: Consumer confidence edges ahead of pre-pandemic levels
Consumer confidence increased in July as the easing of restrictions and pent-up demand led to an increase in spending.
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Analysis
Analysis: What will be this year’s Christmas bestsellers?
For Retail Week’s Christmas 2022 bestseller predictions, click here
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Analysis
Data: What consumers hate about ecommerce in four charts
We surveyed 1,000 consumers to find out what shoppers love and hate about retailers and brands, for our new report The CX Factor.