All Customer articles – Page 52
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DataData: Majority of shoppers to keep wearing masks after ‘freedom day’
England finds itself in uncharted territory with the pandemic. Despite surging Covid-19 cases, the government has pressed ahead with ‘freedom day’ – with all legal coronavirus restrictions lifted.
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Retail VoiceThree challenges facing retailers – and why data-driven decisions are essential
As we move out of the pandemic, there is a trio of key steps retailers must take to protect themselves, says Judith McCandless, head of retail at Board International
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NewsJohn Lewis, Tesco and Sainsbury’s ask shoppers and staff to keep face masks
John Lewis, Tesco and Sainsbury’s have joined a growing number of big-name retailers that will encourage staff and shoppers to keep wearing face masks after July 19.
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AnalysisChristmas in July: Exclusive data, free content and insights to prepare for peak
Most retailers make the vast majority of their money over the festive period, so it stands to reason they meticulously plan for it throughout the year.
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DataData: The retail sales outlook for Christmas 2021
The Christmas Forecast provides predictions and analysis for retail sales this golden quarter and forecasts by sector.
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DataData: UK retail enjoys best quarter on record as sales soar
UK retail sales for the second quarter of the year saw the best growth on record, with retailers enjoying a boost from Euro 2020.
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NewsUnion urges government to roll back on removing mask mandate
Usdaw has urged the government to roll back on removing the mask mandate in stores as some grocers have warned of rising staff absenteeism due to coronavirus.
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Retail VoiceWhy identity is critical to retail’s big reset
Understanding your customer will be vital as retailers move from survival to sustainability, says Ian Lowe, director of solutions, marketing, EMEA at Okta
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Opinion‘Acquisitive brands are betting big and betting early on emerging trends’
The pace of change in retail has never been greater, driven by the twin factors of rapidly evolving consumer behaviour and technological developments.
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VideoFace time: PwC’s predictions for Christmas 2021
Kicking off Christmas in July, Retail Week executive editor George MacDonald speaks to PwC’s Lisa Hooker on the golden quarter ahead
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NewsAsda poaches KFC executive as chief customer officer
Asda has hired KFC executive Meghan Farren as its new chief customer officer.
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Retail VoiceAutomation is the easiest way to boost your business
Higher productivity and better customer service are just two of the benefits of increased automation, says Chakradhar “Gooty” Agraharam, VP and commercial head, EMEA, for Cognizant’s digital business operations’ IPA practice
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AnalysisDeep dive: Virtuous circle – how retail is cashing in on the resale and rental economy
From Depop to MusicMagpie to Ikea’s Buy Back scheme, the second-hand economy has proliferated over the past decade, but it is only during the last year or two that its business models have really begun to resonate with consumers and retailers alike.
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AnalysisWhy Pinterest, TikTok and Snap are all betting big on social commerce
As consumers continue to embrace online shopping, social media sites are finding new ways to encourage online purchases. Retail Week analyses how three leading social media platforms are enticing users to buy.
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DataRising prices on the horizon as retailers face increased disruption
Retail prices fell slightly faster in June compared with May, but this trend is not expected to last as retailers battle rising costs.
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NewsUK retail profits forecast to shrink by £8bn by 2025
UK retailers will see profits fall as the move towards ecommerce is accelerated by the pandemic.
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DataWhy checkout must change: six charts revealing how consumers want to pay online
How can retailers give today’s consumers the online checkout process they expect while following the latest compliance?
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DataData: Sales soar as Amazon toasts most successful Prime Day ever
Amazon has had its most successful Prime Day in the event’s history, with the tech giant raking in an estimated $11.2bn (£8.0bn) in sales during the two-day event.
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NewsConsumer confidence flattens as threat of inflation curbs growth
Consumer confidence remained flat in June as lingering coronavirus restrictions combined with the threat of inflation dampened growth.