All Customer articles – Page 53
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Retail VoiceThe data demand: retail’s key to staying one step ahead
Retailers must harness data in the most efficient way to come out of the pandemic era unscathed, says Alex Cresswell, regional sales director for retail at Tableau.
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AnalysisRevealed: UK consumers’ top 16 best-loved brands
UK consumers have revealed their most-loved brands and just a handful of retailers dominate when it comes to best stores, website, delivery service and value for money, according to Retail Week’s new free report The CX Factor.
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NewsM&S survey: Half of consumers say families ‘unrecognisable’ from 20 years ago
Changing views about families are creating new product opportunities and marketing considerations, research by Marks & Spencer has revealed.
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Opinion‘The lesson from Supreme is that retailers need more than customers – they need fans’
A tale of two fashion retailers. In May 2020, US company J Crew filed for chapter 11 bankruptcy protection. A few months later, Supreme was bought by VF Corporation for $2.1bn (£1.6bn).
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Retail VoiceBrand health and your business: is your brand fit for the future?
Brands must ensure they inspire excitement and a sense of belonging to stay relevant, says Richie Heron, vice-president for product methodology at Toluna.
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AnalysisAnalysis: Could sustainability labels spark a better future for fashion?
As H&M becomes the first major retailer to add sustainability credentials to individual items of clothing in partnership with the Sustainable Apparel Coalition (SAC), Retail Week explores what the move could mean for the fashion industry.
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AnalysisRevealed: The secrets of successful store managers
Retail Week’s latest report delves into what makes an exceptional store manager and the role they play in empowering frontline staff to deliver outstanding service.
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DataHow Whole Foods, Abercrombie and REI are embracing data-driven success
Retailers have learned that they must be as agile as possible to adapt to consumer trends and where possible get ahead of the curve. Here, we lay out four ways data can tackle the toughest business challenges and power agility in times of uncertainty.
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Retail VoiceRetailers require a cross-channel comms strategy for successful reopening
Engaging clearly with customers is the best way to move forward as we head out of lockdown, says Jon Buss, managing director EMEA at Yext.
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NewsData: Retail sales grow at strongest rate since Covid crisis hit
Retail sales grew in May at their strongest rate since the coronavirus pandemic hit the UK last March as the reopening of hospitality venues boosted footfall and spend.
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AnalysisAnalysis: Lush and Watches of Switzerland on nailing international expansion
‘Non-essential’ UK retailers have had a bruising year and many of those that have proved most resilient have relied on international markets to bolster growth in 2020. Should more businesses look to do the same in 2021 and beyond?
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AnalysisAnalysis: Summer staycation boom means sun can shine on retail sales
With the removal of Portugal from the government’s green travel list, Retail Week analyses just how big a boost this could be for UK retail
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DataData: The brands getting their Instagram strategy right – and wrong
Turning likes into like-for-like growth
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AnalysisAnalysis: Etsy’s Depop deal is a big bet that retail has changed forever
News broke this week that online marketplace Etsy has bought second-hand fashion app Depop for $1.6bn, but what does the deal mean for both businesses?
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Opinion‘Making second-hand mainstream starts with trust’
For years, Retail Week readers have been divided on whether concerns about sustainability really cut through to consumer purchasing decisions.
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Retail VoiceData in motion is now key to customer-centricity. Here’s why
Businesses that aren’t using data in real time are missing out on a huge opportunity, says Confluent director for business value consulting Lyndon Hedderly.
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AnalysisLocation, location, location: where retailers will need stores in a post-Covid world
Retail Week analyses the toll taken on retail destinations over the past 15 months, how they will fare in future and what plans all stakeholders – from local authorities to retailers and landlords – have put in place to bounce back or build momentum.