All Customer articles – Page 54
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Retail VoiceEnsuring shoppers feel safe in store is key to retail recovery
Balancing a safe environment with the joy of shopping in store will be key for retailers in the post-pandemic era, argues Lee Edwards, vice-president and managing director for UK and Ireland, Middle East and Africa at Adobe.
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Retail VoiceStaff livestreams will usher in the era of the anti-influencer
If you think influencers are all style and no substance, it’s time for associate livestreams to take their place, says Richard Willis, RVP solution consulting for EMEA and APAC at Aptos.
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NewsConsumer confidence returns to pre-pandemic levels as restrictions eased
Consumer confidence recovered in May, regaining all the ground lost during the Covid outbreak, as lockdown restrictions were relaxed and the UK’s successful vaccination rollout continued.
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Retail VoiceSix ways to make people your retail superpower
It’s time for retailers to celebrate their store teams and champion the great CX they offer, says Critizr head of UK marketing Hazel Morton.
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AnalysisHow John Lewis, Waterstones and Lush are making store staff their greatest assets
A new report by Retail Week showcases the businesses empowering their store staff to deliver best-in-class customer service and an experience that can’t be beaten online. Find out how you can do the same
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AnalysisMixing it up: How Hotel Chocolat and Joules are diversifying to drive growth
Diversification is a growing trend for retailers, from new product categories to new store formats and other customer propositions. But can adding more strings to your bow offer a route to long-term growth?
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AnalysisGeneration M: Catering to the young fashion-conscious Muslim consumer
The modest fashion market is growing but mainstream retailers are yet to really take note. Retail Week explores how to cater to the Muslim consumer without being tokenistic
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Opinion‘Consumers now expect retail entirely on their terms’
As consumers’ habits, preferences and behaviour change radically and rapidly, most retailers understand that they are facing a revolution. But it’s far from the first.
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AnalysisFuture of the flagship: Finding its place and purpose in a post-Covid world
Has the flagship store changed for good? Retail Week considers its role in the retail landscape of tomorrow
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Retail VoiceCould stockless stores be the future of the high street?
As retailers learn the lessons of the pandemic, the future could see a dramatic change in the traditional model, with stockless stores as the way forward, argues Alex MacPherson, director of solution consultancy and account management at Manhattan Associates
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AnalysisDeep dive: Understanding your new target shoppers – their favourite stores revealed
Where and how will the post-pandemic consumer want to shop? Retail Week unpacks the data.
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VideoRetail Question Time with Anna Blackburn and Mike Logue
Following last month’s much-anticipated retail reopening, Beaverbrooks managing director Anna Blackburn and Dreams chief executive Mike Logue discuss trading patterns, how they are preparing their companies for future success and their priorities in the aftermath of the pandemic.
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Retail VoiceThree things the pandemic has taught us about the future retail workforce
The pandemic has changed the course of retail forever. Here are the three key learnings retailers can take from it, says Belinda Deery, chief engagement officer at Kultralab.
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AnalysisAnalysis: Who is set to win retail’s latest price war?
Retailers ranging from Asda and Sainsbury’s to John Lewis and Asos have all cut back prices this year in a bid to lure cash-conscious shoppers. Which retailers will fare well and which will flounder in retail’s new price war?
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Retail VoiceHow we are levelling the playing field for small businesses
As we start to look beyond the pandemic, there has never been a greater need for small and medium-sized businesses to strengthen their online position, says head of SMB for Europe Martin Machinandiarena
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NewsShop price deflation slows in April as consumers head back to stores
Shop prices continued to fall in April, as retailers tempted consumers back into non-essential stores.
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NewsShopping trips set to drive post-lockdown economic recovery
Britain is primed for “a sharp snap back” in consumer spending as lockdown eases driven by a desire to return to bricks-and-mortar retail.
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OpinionLisa Hooker: ‘Vaccine confidence is driving a golden generation of shoppers’
For the first time in months, non-essential retailers and outdoor hospitality businesses have reopened in England.
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AnalysisData: Five guaranteed ways to keep consumers flocking to the high street
The future of the UK high street is at stake as the country emerges from the grips of the pandemic, but to ensure consumers return in greater numbers it is important to understand exactly what they want. Retail Week’s High Street Rebooted 2021 report uncovered the views of 1,000 UK consumers and we will be sharing its findings during Stores Week on May 20.