All Customer articles – Page 56
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DataData: The top five retailers consumers want on high streets
The future of UK High Streets is at stake as the country emerges from the grips of the pandemic, but it is important to understand what consumers want from it if they are to return in greater numbers. Read Retail Week’s High Street Rebooted report to find out what 1,000 UK consumers said
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Retail VoiceReturns: the next evolution in customer-focused ecommerce
With the ecommerce market showing unprecedented growth, retailers cannot afford to overlook the issue of returns, says Jack Williams, chief executive and founder of Selazar.
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AnalysisAnalysis: Why Kingfisher boss Thierry Garnier believes lockdown trends will last
DIY giant Kingfisher has posted a year of strong growth as the home improvement trend continued to thrive in lockdown – but how sustainable will the newfound passion for DIY be?
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DataData: Post-lockdown spending priorities – has Covid changed what and how we shop?
How will a year of on-off restrictions impact how we shop going forward? As we near the end of lockdown, Retail Week teams up with Walnut Unlimited to ask consumers what their post-lockdown spending priorities are and how they differ to life before Covid.
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AnalysisDeep dive: Lockdown – how it changed retail forever
12 months after we were told to stay at home, Retail Week takes stock of how the pandemic has changed the industry.
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NewsConsumer confidence rises for third month as end of lockdown nears
Consumer confidence increased in March as the vaccine rollout continued and the end of lockdown grew nearer.
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AnalysisWorldview: As Covid crisis eases, is retail on the way up Down Under?
In the latest instalment of our Worldview series gleaning insight from global markets, we hear how Covid-19 has had a significant impact on Australian retail but it might not be as negative as first anticipated 12 months ago
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AnalysisFive lessons from Christmas retailers must act on to nail peak 2021
Christmas 2020 might have been unique, but it produced learnings that will be crucial for all retailers as they navigate a much-changed market. Here are five key lessons taken from Retail Week’s Christmas 2020: Learnings for the year ahead report that retailers need to act on now to nail peak 2021.
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AnalysisAnalysis: Could customers become your most important investors?
After Deliveroo revealed it would be making £50m worth of shares available to customers, could consumers become important investors in retailers?
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Retail VoiceWhat 10,000 European shoppers want from ecommerce in 2021
A new survey reveals many customers will continue to do the majority of their shopping online, even when lockdown comes to an end. Retailers must be ready to adapt to this shift in consumer behaviour, says Arthur Lam, UPS director of marketing for UK, Ireland and the Nordics.
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AnalysisWatch: John Lewis, Dixons Carphone and Watches of Switzerland’s virtual shopping reviewed
Virtual shopping has become increasingly common over the past year as retailers try to bring staff expertise and service to the online shopper. How do the services offered by some of retail’s biggest chains compare? And do they match up to the in-store experience? Grace Bowden reports.
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DataTransform or die: 1,000 consumers on the future of the high street
The future of UK high streets is at stake as the country emerges from the grips of the pandemic, but it’s important to understand what the consumer wants from it if they are to return in greater numbers. Read Retail Week’s High Street Rebooted report to find out what 1,000 UK consumers said
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AnalysisCo-op and One Stop reveal investment in payment tech has transformed CX
An expert panel also warns retailers must be ready to comply with anti-fraud measures that come into effect this year, take advantage of powerful new Wi-Fi tech and find a way to reduce contactless payment losses that are costing millions. Register to watch here.
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Retail VoiceThree ways to transform customer experience and drive retail
With elevated levels of online sales here to stay, retailers must adapt to maintain their competitive edge, says David Morton, sales and solutions director at Arvato CRM Solutions UK.
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AnalysisFrom catwalk to high street: is genderless fashion the future?
Not only did London Fashion Week go digital this year, it went genderless – but what could that mean for fashion retail?
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Analysis‘Google is god’: Why retailers must maximise online search in 2021
Retail Week’s inaugural Ecommerce 2021 report surveyed 1,000 UK shoppers to find out how they start their online shopping journeys and where SEO fits in, their key drivers to spend and which retailers offer the best online UX.
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NewsRetail sales return to growth but reopening concerns remain
Retail sales returned to growth in February having shrunk in January but the BRC warned that many retailers were worried about getting through to the provisional April 12 reopening date.
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NewsRetail footfall climbs in February with lockdown end in sight
Footfall across all retail destinations rose between January and February this year, as customers flocked back to stores in anticipation of the easing of lockdown restrictions.
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AnalysisFive strategies to drive spend with winning customer experience
Here we crystallise the learnings fromCX Decoded into five key steps to create a first-class customer experience proposition in order to drive sales and profits in 2021 and beyond.