All Customer articles – Page 58
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AnalysisThe Big Question: Will tighter regulation spell the end for buy now, pay later?
With the Financial Conduct Authority’s crackdown on buy now, pay later companies beginning earlier this week, Retail Week asks experts if regulation will destroy this rapidly growing sector.
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NewsRecord spending spree to reignite economy post-pandemic, says BoE
The economy could hit pre-pandemic levels in early 2022 if households start spending the £125bn in pent-up savings once the vaccine is rolled out, according to the Bank of England.
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VideoFace time: Dixons Carphone’s Ed Connolly on consumers’ new relationship with tech
With tech at the forefront of consumer’s lives to keep in touch and keep working during lockdown, Dixons Carphone chief commercial officer Ed Connolly talks to Retail Week about this behavioural shift
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AnalysisAnalysis: Is this the death of cash?
The contactless limit was upped to £100 in yesterday’s Budget. With the use of cash already plummeting, is this its final nail in the coffin? Retail Week reports on the implications of a cashless society.
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OpinionLisa Hooker: ‘Long live the store – but it needs to evolve’
It’s a familiar and frightful story: the once-beloved UK high street is in terminal decline. The perfect storm of a global pandemic, online shopping and crippling rents and business rates is set to usher in the end of the physical store.
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Retail VoiceHow to empower consumers with frictionless self-service journeys
Retailers today face many challenges. Consumption patterns have changed – and keep on changing – and Covid has only expedited this change process.
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Retail VoiceHow fulfilment can be an advantage in 2021
In March 2020, no one knew what to do. Everyone scrambled to adapt, consumers and retailers alike. There was a migration of new customers to the online market, brought there by convenience and a lack of other options.
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AnalysisStrategic report: Lessons from Christmas 2020 to help you win in the year ahead
Lockdown, store closures and bans on large gatherings created what Marks & Spencer boss Steve Rowe termed ”near impossible trading conditions” this golden quarter. Retail Week’s latest report pulls out the trends from this very different Christmas and lessons to help you trade through the most volatile trading conditions ever experienced.
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NewsJudging panel to find world’s top retail tech start-ups announced
With Discovery 50 entries closing on January 31, Retail Week reveals the industry experts who will help decide who features in the eagerly anticipated annual report.
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NewsVaccine promises do little to boost consumer confidence
Consumer confidence dropped at the beginning of the year, despite promises that the vaccine would bring life back to normal.
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AnalysisSix steps to re-engage new online shoppers acquired over Christmas
Retailers have won swathes of new online shoppers over the golden quarter. But how can you persuade them to become regular customers? Retail Week puts forward a six-step plan to help your brand.
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NewsUK economy shrinks in November, ending six consecutive months of growth
The UK economy shrank in November as coronavirus restrictions on consumers and businesses reduced economic activity.
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Opinion‘Times may be tough, but 2021 brings hope for a fresh start’
Happy new year – in spirit, if not yet in reality for many of us involved in the retail sector.
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NewsOnline sales growth hits 13-year high on back of strong December
Online sales growth reached its highest level in more than a decade last year as the Covid-19 pandemic spurred a shift in shopping habits.
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Opinion
'Retailers should prepare now for a year of two halves'
Short-term agility remains essential, particularly as retail weathers the current storm. But this lockdown period is also the perfect time to prepare long-term strategies for growth, in order to benefit during the second half of the year.
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NewsJohn Lewis switches off click and collect at ‘critical point’ of Covid crisis
John Lewis will stop offering click and collect from its stores in a bid to reduce non-essential travel by customers.
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AnalysisStrategic report: Five winning pricing strategies for 2021
With consumers still tightening their purse strings, this year could prove to be a rocky road for retailers who don’t have the right pricing strategy. Read Retail Week’s new report to find out how AI could optimise pricing and drive loyalty.
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NewsData: Coronavirus restrictions lead to record low retail spend in 2020
The effects of the coronavirus pandemic and associated restrictions on the retail sector have been laid bare, with customer spending across the year down to record lows.