All Customer articles – Page 59
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Opinion‘Investors must separate wheat from chaff as etailers race to market’
The acceleration of online retail sales during the pandemic has brought a race to market as ecommerce players rush to pull off IPOs.
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AnalysisDeep dive: The great retail reset – should retail prepare for the roaring ’20s?
How we live, work and shop has changed. 2021 is the year the retail industry will fundamentally change, too.
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NewsDecember footfall plunges as retailers plead for more government support
Retailers have renewed calls for the government to provide the sector with greater financial support after footfall plunged during December.
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InterviewInterview: How B&Q boss Graham Bell plans to ‘beat the pureplays’
In his first interview as B&Q chief executive, Graham Bell tells Retail Week how the DIY giant ‘got its mojo back’ and why it has the tools to topple Amazon.
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AnalysisStrategic report: How retailer pricing strategies are losing customers
In a hyper-competitive market where retailers are struggling to survive, the right pricing strategy is making and breaking businesses. Read Retail Week’s new report to find out how AI could optimise pricing and drive loyalty.
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NewsPost-Christmas footfall drops as shoppers stay home
Retail footfall during the period after Christmas declined across all destinations as tighter coronavirus restrictions came in across the UK.
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AnalysisWhat next? Tesco, John Lewis and Dixons Carphone CEOs predict trends for 2021
After the most unpredictable year in history, which trends do retail’s biggest bosses think will be prevalent in 2021? Retail Week finds out.
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NewsTesco chair: Brexit food price changes ‘very modest’
Tesco chair John Allan has said any impact on food prices due to Brexit will be “very modest indeed”, following the news of a deal between the UK and the EU last week.
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NewsBoxing Day footfall plummets as restrictions tighten
UK high streets were deserted on Boxing Day with shoppers choosing to remain at home as tier-four restrictions spread across more regions.
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GalleryIn pictures: New stores that brought the wow factor in lockdown year
2020 may be more synonymous with shuttered stores but it did bring us some eye-catching new shops. Retail Week rounds up some of the best to whet your appetite
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AnalysisData: Can social media predict this year’s Christmas winners?
With Christmas imminent and swathes of the UK’s most populous areas effectively back in lockdown, can social media engagement help predict who will still prevail in this coming festive period?
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Retail VoiceRetailers have to react to a shift in consumer thinking – it’s essential
The list of products and services that consumers consider ‘essential’ is growing quickly. And with new restrictions limiting many people’s movements, spend on home-related goods, such as kitchen installation and electrical equipment, is on the rise, writes Costa Stathis, head of business propositions at Barclays Partner Finance.
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Retail VoiceGoogle’s digital marketing predictions for 2021
Equality, data ethics and the business impact of mobile apps are some of the topics on marketing agendas for 2021. Here Google UK leaders share their predictions for next year.
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NewsRetailers rein in promotional activity ahead of Christmas after Black Friday flurry
Retailer promotional activity this year hit a high around the Black Friday period before since dropping away in the run-up to Christmas.
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NewsConsumer confidence rises in time for Christmas
After reaching a six-month low in November, consumer confidence climbed this month as the UK entered the festive season.
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Retail VoiceWatch: How a year of change impacted UK consumer trends
In a year like no other, Google Trends data provides a revealing snapshot of the changes we’ve experienced in the way we live, work, play and shop. Watch these shifts in consumer behaviour unfold in this two-minute video.
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Opinion‘After its most defining year ever, retail will emerge stronger in 2021’
A retail chief executive put a question to me earlier this week during a (these days somewhat rare) face-to-face meeting: “How would you sum up this year for retail in one word?”
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NewsLockdown and Black Friday combine to deliver bumper online sales
Online sales rocketed last month to deliver the highest growth in more than a decade, boosted by the impact of lockdown and Black Friday promotions.
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NewsSupermarkets poised to ration goods amid Brexit concerns
UK supermarkets are preparing to ration certain products amid fears that consumers will begin stockpiling again.