All Customer articles – Page 6
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NewsMorrisons is going to make major improvements to its loyalty card
Morrisons’ loyalty scheme is in line for a revamp next month as part of chief executive Rami Baitiéh’s recovery efforts.
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AnalysisRetail goals: The business of football and what the rest of the industry can learn from it
As football fans gear up for the Premier League to kick off this month, Retail Week looks at how much the sport is worth to the world of retail.
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NewsRetail sales have ‘returned to growth’ as shoppers spend more on food
Retail sales have seen a boost in July as shoppers spent more on food, while clothing and health and beauty saw a “better month” due to warmer weather.
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Opinion‘People are starting to feel richer and that should translate into higher retail spending’
The first half of the year may have been challenging but the months to come – including the golden quarter – hold more promise, believes Lisa Hooker
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NewsUncertain outlook despite shop price inflation stabilising
Shop price inflation remained unchanged in July, benefiting from high comparatives last year, but the outlook remains uncertain for the remainder of the year, according to the British Retail Consortium (BRC).
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NewsBoots Advantage Card data will be used to develop new disease treatments
Health and beauty giant Boots will use data gathered through its Advantage Card loyalty scheme to enable companies to seek new treatments for illnesses.
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NewsSupermarkets have been cleared in an investigation into loyalty card pricing
The competition watchdog has cleared the grocers having failed to find any widespread evidence of misleading loyalty promotions in the industry.
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AnalysisHow loyal will customers be to Pret a Manger without their free drinks and cheap food?
As Pret faces the backlash from axing its “too good to be true” subscription service, Retail Week looks at how far is too far when it comes to building customer loyalty and offering value for money
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AnalysisMerry clickmas: How social selling is shaping Christmas 2024
There’s no better time to elevate your retail offering than Christmas. Here we explore the key innovations and trends set to drive festive spending in 2024 – and how you can get in on the action
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NewsMore shoppers are paying with their phones but use of cash also rises
Consumers’ use of mobile contactless payment significantly increased last year – when the number of people mainly using cash also rose.
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AnalysisHyper-personalisation: Retail’s new battleground
This deep dive is the second in our new ‘Consumer 2025 – from acquisition to advocacy’ series.
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NewsAirport retailers could see a boost in sales if global IT outage continues
Retailers operating in airports could end up receiving a boost in sales and footfall if the IT outage causing havoc around the world continues.
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NewsUK retail sales fell in June driven by the election and wet weather
UK retail sales volume declined across all sectors in June except for automotive fuel as wet weather, low footfall and the general election are likely to have impacted sales.
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NewsPret is ditching its coffee subscription in favour of a ‘new and simpler’ offer
Pret a Manger has revealed that it will be axing its coffee subscription for loyal customers and replacing it with a “new and simpler offer”.
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DataConsumer confidence in the UK has seen a ‘subdued’ improvement, the latest data reveals
UK consumer confidence inched up one point in July showing a “subdued” improvement after a three-point rise in June, according to the latest GfK consumer confidence figures
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NewsAmazon Prime Day UK spend reached ‘record highs’ this year
Amazon Prime Day UK consumer spend across two days saw “record highs” totalling £1.3bn, according to the latest data from Adobe Analytics.
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NewsThe King’s Speech has set out action on retail crime, HFSS and workplace rights
The new government has unveiled 40 bills in today’s King’s Speech, including setting out planning to introduce legislation on retail crime, HFSS and banning “exploitative” working practices.
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News'Fierce competition between retailers' helped keep inflation down in June
The rate of inflation in the UK held firm in June and in line with the Bank of England’s target, according to the latest data from the Office for National Statistics (ONS).
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DataKantar data: Grocers win even as England falls at the final Euros hurdle
Retail Week looks at the latest Kantar grocery market share data for July and what it means for the sector, in a period where alcohol and crisps came home, even if football didn’t in the end.
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InterviewBen Francis: The entrepreneur behind Gymshark’s peak fitness
Gymshark has come a long way since Ben Francis started the business from his parents’ garage more than a decade ago. As it opens its second store, the founder tells Retail Week why community and culture will lift the retailer to the next weight class