All Customer articles – Page 60
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VideoWatch: Retailers must take responsible approach to consumer finance boom, experts warn
Consumer demand for finance options has remained consistently high this year, but retailers must assess customers’ ability to afford these options, experts have warned.
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AnalysisRetail Horizon: What a post-pandemic consumer outlook means for retail
Inclusion, conscious consumption, community and togetherness will light the way as we return to a more normal lifestyle.
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AnalysisAnalysis: Who will be retail’s winners and losers this Christmas?
It’s been a highly unusual year for retail, which has not been without its casualties. As ‘non-essential’ stores emerge from the second lockdown and shoppers swap Christmas parties for working from home and smaller gatherings, which retailers are set to reap the benefits of an unorthodox festive season?
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Retail VoiceAlways do what you’ve always done? Expect to see what you’ve always seen from your marketing
As the end of 2020 approaches, I can’t help but wonder how the Queen will sum it up in her holiday season speech. ‘Anno Peculiare’ anyone? (1).
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AnalysisHow can retailers mitigate the £5bn returns headache?
RWRC’s Supply Chain 2021 report looks at how the coronavirus crisis has exacerbated returns rates and why it is imperative retailers act now to protect their bottom line
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Retail VoiceUnderstanding online customer behaviour is the key to a successful 2021
This year is nearly at an end and, while retailers are hoping for the best during peak, the attention of many is now shifting to what 2021 might hold.
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NewsNovember retail sales dampened by lockdown store closures
Retail sales growth slowed in November as tighter government restrictions forced shoppers online.
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Retail VoiceIndustry execs reveal what the new customer journey must look like
Critizr recently interviewed 114 retail managers and senior leaders to understand how they have changed their customer journeys amid the pandemic. UK marketing lead Hazel Morton shares the top-line findings
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Retail VoiceBlack Friday consumer trends shaping the future of retail
After what’s been an unprecedented year in so many ways, it’s no surprise we’ve witnessed a particularly unprecedented Black Friday.
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AnalysisData: Waitrose tracks online grocery first-timers and changing tastes
Waitrose & Partners’ latest Food and Drink Report highlights that, in a year dominated by the pandemic and national lockdowns, customers moved online more than ever before and became oddly fixated on fermentation.
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AnalysisData: Size matters – how top womenswear retailers rank on size availability
Analysis by Retail Week and Newton shows the extent of ‘lost sales’ from retailers not having the right range of sizes
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VideoWatch: Consumers want retailers to capture data, says former Figleaves boss
Ecommerce expert Miriam Lahage revealed how retailers can use personalisation to win customer loyalty at Retail Week’s recent virtual event. Register to view the event for free here.
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Retail VoiceOpinion: How tech can accelerate sustainability in the food industry
Technology has a major role to play in making the planet more sustainable and helping retailers achieve their sustainability goals, writes Paola Olivari, Account Director at Google Cloud
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Analysis
Retail Horizon: Winning strategies for stores as non-essential retail reopens
As ‘non-essential’ stores prepare to reopen, pent-up demand from consumers is likely to be high, but which products and retailers stand to gain the most?
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AnalysisThe Big Question: Should consumers be given spending vouchers to boost high streets?
The Northern Ireland Assembly intends to give consumers high street vouchers worth up to £100 per person in a bid to stimulate spending and help retail and hospitality recover from the coronavirus crisis. Industry experts share their views on whether the scheme should be replicated across the UK.
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Retail VoiceSix marketing trends that will make you rethink your Christmas strategy
It’s clear that this year’s Christmas shopping season is different from any other.
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AnalysisWatch: Who won the battle of the Christmas ads?
This year more than most, people have been looking forward to the beginning of Christmas ad season. We’ve had the return of Kevin the Carrot, John Lewis giving a little love and racist comments surrounding the Sainsbury’s ad. But which offerings have hit the mark?
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Retail VoiceTwo global retailers driving growth by putting customers first
In retail, the only constant is change. Regular disruptors, constantly changing consumer habits and an ever-evolving privacy landscape have made it difficult for retailers to keep up.
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Retail VoiceFive ways retailers and suppliers must collaborate for consumer benefit
As the industry continues to navigate the pandemic, partnerships have never been as crucial. Precima director Martin Black reveals what new research tells us about where retailer–supplier collaboration practices are lagging and how businesses can turn it to their advantage.