All Customer articles – Page 61
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Retail VoiceAttention grocers: Here’s why sponsored products should now be your biggest priority
With the recent explosion in online grocery sales, the nature of product discovery has changed. Ahead of its webinar on December 15, dunnhumby media’s Julie Jeancolas explains the steps grocers must take to reach consumers in the new places they’re shopping.
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VideoRetail Horizon: AO and Pret on the power of partnerships post-Covid
Leaders from Pret a Manger and AO have revealed why partnerships will be “crucial” to the future strategies of their businesses as they adapt amid the coronavirus pandemic.
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Retail VoiceHow has Covid-19 impacted customer loyalty?
It goes without saying that the pandemic has prompted huge shifts in customer behaviour. This Place strategist Emma Jane Hornsby reflects on whether this could be the end for loyalty schemes as we know them and what this means for retail.
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Retail VoiceHow UK consumers are shopping differently for Christmas this year
Though not many people know exactly what they’ll be doing on Christmas Day this year, that doesn’t mean consumers are leaving their festive planning until the last minute. In fact, the opposite is true.
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Retail VoiceHow retailers can use tech to maximise sales
Retail is cut-throat. In order to avoid more closures and layoffs, retailers need to implement the right tech to maximise sales and revenue, says John Bates, chief executive of Eggplant.
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VideoWatch: Discovery commerce will take online retail to ‘next level’, says Facebook
Investment in ‘discovery commerce’ will help retailers drive visibility and conversion during the critical golden quarter, Facebook head of industry for retail and ecommerce Stefano Pardi has told Retail Week.
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NewsSecond lockdown footfall ‘more resilient’ as Christmas nears
Retail footfall during the UK’s second lockdown has proved “more resilient” than in March, as shoppers head to stores in the lead up to Christmas.
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VideoFace time: Lord Rose on Christmas, the future of cities and limiting screen time
From bricks and mortar to online, Lord Stuart Rose’s experience spans all of retail and the industry’s ups and downs. The Ocado chair and former Marks & Spencer chief executive shares his thoughts on the second lockdown, vaccine hopes, Christmas prospects and the industry’s future.
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AnalysisWatch: Subscriptions and finance are the future, say experts
Retailers need to offer consumers flexible subscriptions and finance options to win spend in a difficult market, a leading panel of experts told Retail Week at its latest virtual event.
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OpinionFour ways to better merge physical and digital: lessons from global retail
How can retailers better merge the physical and digital worlds? Nicki Sprinz, managing director of digital experience agency ustwo, shares examples from around the world.
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AnalysisAnalysis: Vaccine joy sparks share price snakes and ladders
Welcome news of a coronavirus vaccine has sparked a stock market shift as investors rushed to buy and sell shares. Big-name retail and other consumer stocks shunned during the pandemic were back in fashion, while lockdown stars took a hit.
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Retail VoiceHow product experience helps drive ROI
In today’s retail market, it is not enough for websites to display a solitary product image with a few bullet points providing washing instructions. Consumers are looking for much more than this.
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DataCoronavirus Consumer Pulse: Web traffic spikes ahead of second lockdown
Amid the coronavirus crisis, it has arguably never been more important, nor more difficult, for retailers to understand their customers.
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OpinionMichael Jary: ‘New normal? Retail needs to get used to the new weird’
Back in March I wrote on Retail Week that coronavirus would bring a tipping point: a permanent change in industry structure. At the time some readers wondered whether I might be hyperbolising. It turns out I hardly knew the half of it.
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Opinion‘We have a duty to customers to stamp out modern slavery’
In 1785 the English poet William Cowper wrote: “We have no slaves at home.” More than 200 years later, that statement remains untrue.
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NewsRetailers fear ‘nightmare before Christmas’ as second lockdown forces store closures
New lockdown measures have forced non-essential shops to close until December 2, dealing a blow to Christmas trading.
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Retail VoiceHow to build an army of CX champions across your business
What does it take to achieve world-class customer experience in retail today? You might think it’s more data, but you’d be wrong. Critizr’s Hazel Morton explains why your people hold the key.
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NewsJohn Lewis research highlights early Christmas rush
Most people plan to have completed their Christmas shopping by the end of November, consumer research for John Lewis has found.
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NewsMore discounts in October as retailers compete for sales
Shop prices continued to fall in October as retailers battle for consumers’ more limited spend amid the coronavirus pandemic.
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NewsBoots to offer 12-minute coronavirus tests in run-up to Christmas
High street pharmacy chain Boots is set to offer non-symptomatic people Covid-19 tests that produce results within 12-minutes.