All Customer articles – Page 62
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NewsMarks & Spencer reports early surge in Christmas spending searches
Marks & Spencer has recorded rocketing searches for Christmas products on its website, reinforcing industry views that shoppers may spend early this festive period.
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AnalysisTV or TikTok? Where should marketers spend their budget right now?
Marketing teams have been met with a tough challenge throughout the pandemic as consumers’ lives and behaviours change. Retail Week explores how best to reach customers right now.
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Retail VoiceRetailers can't delay making customer experience effortless
Customers are not waiting patiently for laggard retailers to catch up with their digital offerings. Capita explains why agility and adaptability is not a nice-to-have but a prerequisite for success – and is easier than many may think
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NewsEx-Tesco boss Dave Lewis to speak at Virtual Leaders' Summit
Tesco’s former chief executive and chair of the WWF’s board of trustees, Dave Lewis, has joined the line-up for Retail Week’s Virtual Leaders’ Summit in association with Be Inspired, running from November 9 to 13.
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AnalysisSeven big mistakes that retailers keep making online
Online is a more important channel for retailers than ever. But far too many businesses are still making mistakes that irritate customers and hinder conversion. Retail Week highlights seven of them
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Opinion‘The 12 trends of Christmas – festive retail under Covid’
As Christmas nears, there is little seasonal cheer as retailers anticipate a Golden Quarter characterised by levels of volatility and uncertainty they have rarely, if ever, experienced before.
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VideoWatch: Socially aware consumers want actions not words from retailers
Actions speak louder than words when it comes to sustainability in the retail industry, a panel of industry experts have agreed.
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AnalysisStrategic report: Kingfisher and Hotel Chocolat among retailers reimagining CX for 2021
Five senior retail leaders – from Kingfisher, Hotel Chocolat, QVC, Waterstones and Seasalt – have revealed how the pandemic-fuelled rise in online shopping has sped up their digital strategies.
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AnalysisAnalysis: What could the end of duty-free mean for retail?
Duty-free shopping will come to an end as part of the government’s Brexit plans, which has unwelcome implications for the retail industry.
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OpinionPeter Williams: ‘A second wave, curfews, empty offices – is this as good as it gets?’
By now we had all hoped that there would be a predictable path back to some kind of steady-state resembling where we were pre-Covid.
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VideoWatch: Dunelm inspired by lockdown ‘home truths’ for new campaign
Homewares retailer Dunelm has launched a new ad campaign inspired by its customers’ “home truths” during lockdown.
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AnalysisDeep dive: A Covid Christmas – how consumers will spend, shop and celebrate
Much like the rest of 2020, this Christmas will be like none in recent memory. With the country now in recession and the coronavirus pandemic still restricting many aspects of people’s lives, Retail Week asks how, where and on what shoppers are likely to spend this Golden Quarter, along with insights and predictions from leading retailers and industry analysts.
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Opinion‘As shoppers flock online, investors are following’
The Issa brothers’ £6.8bn swoop on Asda may be an exception that proves the rule. While the forecourt convenience retail entrepreneurs have put their money into a primarily bricks-and-mortar business, other people’s cash is increasingly going elsewhere.
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AnalysisConsumer 2021: Lean into empathy for a customer experience shoppers will trust
Retailers must get to know their customers on a deeper level and approach interactions with empathy in order to thrive in a post-Covid landscape, according to customer experience experts.
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Opinion‘Retailers can play crucial role in stemming tide of social deprivation’
British retailers’ benefits to the health and wellbeing of society has never been properly valued.
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Retail VoiceConsumers trust brands over governments to protect health and environment
Brands have the ability to enable and empower significant change, and it will be the ones who take these steps that prosper in 2021 and beyond.
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NewsScrapping tax-free shopping for tourists will hit luxury sector
Chancellor Rishi Sunak has announced that the tax-free shopping scheme for non-EU tourists will come to and end on December 31.
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AnalysisResearch: Five leading retailers reveal their 2021 CX strategies
Leaders from Seasalt, Hotel Chocolat and more have revealed how, and where, they will be investing in customer experience to future proof their businesses for 2021 in Retail Week’s latest report.
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EventsConsumer 2021: Customers value community and the personal touch
Customer feedback via live chats and social media has proved invaluable this year agreed a panel of experts during RWRC’s Consumer 2021 week.