All Customer articles – Page 63
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NewsTesco and Morrisons reinstate rationing as stockpiling concerns mount
Tesco and Morrisons have reinstated rationing of essential products amid fears that customers are starting to stockpile again.
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EventsConsumer 2021: Right messaging is critical to drive growth, say retailers
The right messaging at the right time will be critical to driving sales this Christmas and next year, a panel of retail experts warned during RWRC’s Consumer 2021 week.
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OpinionIan Shepherd: ‘Don’t wall off data inside the marketing department’
In more than one high street retailer I’ve heard the same thing. “Oh, yes, we do data science stuff – it’s over there in the marketing department where we decide who to email”.
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NewsConsumer confidence climbs in September but new restrictions loom
Consumer confidence rose in September as people began to return to offices, shops and restaurants.
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AnalysisConsumer 2021: Five ways to get the future shopper spending more with you
The way people shop has undergone a total transformation this year with retailers having to take heed and step up. Retail Week scrutinises the business characteristics required by retailers to cater for the new consumer.
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Analysis100 days since stores reopened: 10 key lessons retailers have learned
Today marks 100 days since retailers were allowed to reopen their stores following lockdown – and the retail landscape has changed dramatically. Retail Week analyses the key lessons retailers have learned since June 15
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AnalysisConsumer 2021: How to better serve the new ethically aware consumer
As consumers increasingly turn to retailers that align with their social, political and ethical values, how should brands be reacting to this sea change in attitude?
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Retail VoiceConsumer 2021: How must retailers adapt to changing customer journeys?
With consumer confidence struggling to get back on its feet in this post-pandemic world, it’s more important than ever to examine how shoppers find, choose and interact with retailers, says Reputation.com’s Anthony Gaskell.
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EventsConsumer 2021 virtual events: Leaders’ strategies to define next year
Find out who the winning retailers of 2020 are and how they have pivoted their businesses to meet consumer demand.
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AnalysisConsumer 2021: Find out what the future shopper really wants
With 2021 just around the corner, we get under the skin of the consumer and reveal what this means for retailers’ strategies in the year ahead.
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OpinionWBA: ‘Overcoming racism in retail means taking a hard look in the mirror’
In RWRC Be Inspired’s first column, Walgreens Boots Alliance senior director of diversity and inclusion Fiona Ibáñez-Major reflects on what the racial pandemic has taught the business, steps being taken to drive real change and how others in the industry must follow suit.
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Retail VoiceConsumer 2021: Five vital insights into today’s recessionary shopper
This year has changed the consumer forever, redefining how, where and when they want to spend their hard-earned money.
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OpinionAndy Clarke: ‘Consumers haven’t felt the real pain yet, but they will’
It’s the cliché of 2020 to read that we are in unprecedented times, or this, that and the other have been changed forever by the Covid crisis.
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Retail VoiceBuilding dynamic supply chains for tomorrow’s consumer
Now is the time to build back better with more dynamic, agile and flexible supply chains capable of meeting the shifting behavioural needs of the post-coronavirus consumer.
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Opinion‘As a second lockdown looms, here’s what shielded shoppers would love from retailers’
New restrictions are a stark reminder that the pandemic is not over. Shielded shopper and retail analyst Michael Lieblich shares his experience of what retailers are doing well and what they could do better for vulnerable customers.
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NewsWatch: Tesco must do more to enforce face masks in store, urges Andy Burnham
Andy Burnham, the Mayor of Greater Manchester, has slammed supermarkets for not enforcing the wearing of face masks in-store in an interview with Retail Week.
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DataData: Less than a third of shoppers prepared to head back to stores
More than half of UK shoppers would rather buy online than go into a store, according to Retail Week’s new report Dynamic Supply Chains.
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NewsRetail sales rise in August driven by homewares and grocery
Retail sales showed positive signs of growth in August, but bricks-and-mortar stores continued to struggle compared with online.