All Customer articles – Page 64
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NewsDixons Carphone ShopLive paves way for 24-hour shopping
Dixons Carphone has revealed plans to ramp up its ShopLive innovation to include extended operating hours, bookable appointments and livestream shopping.
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NewsAsda revives ‘Asda Price’ campaign as part of £100m spending salvo
Grocer Asda has bought back its ‘Asda Price’ campaign to promote a £100m investment in reducing prices on thousands of own-brand and branded products.
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AnalysisThe Big Question: Should John Lewis scrap its ‘never knowingly undersold’ pledge?
Since it was introduced in 1925, John Lewis’ ‘never knowingly undersold’ pledge has become a UK retail institution, but new boss Dame Sharon White has hinted it is likely to be scrapped under her new strategy. Industry experts offer their thoughts on whether the retailer should ditch the famous slogan
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NewsJohn Lewis launches virtual queueing trial in stores
John Lewis and Waitrose are piloting virtual queuing technology in stores to eliminate physical queues and protect customers from coronavirus.
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NewsM&S gets into gear for drive-up click and collect
Marks & Spencer is piloting drive-thru order collection as part of an initiative with specialist technology partner Doddle to extend its click-and-collect proposition, Retail Week can reveal.
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NewsUK retail sales rise above pre-lockdown levels as shoppers return to stores
UK retail sales for the month of July were the highest they have been since before the pandemic struck but the outlook remains grim for many categories.
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NewsConcerns over job losses plague consumer confidence
Consumer confidence remained the same for the second month running, as customers face growing economic concerns.
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AnalysisThe economics of ecommerce: Counting the costs of trading online
As countries went into lockdown when the Covid-19 pandemic hit, ecommerce was the sole channel still open to retailers of products deemed non-essential.
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AnalysisData: Waitrose customers flock to online grocery during lockdown
As more and more customers turned to online shopping, Waitrose and Partners’ latest Food and Drink Report highlights that Britons made more use of fast delivery services in lockdown, with heightened demand for Fairtrade or organic products and wine.
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OpinionAldi CEO Giles Hurley: ‘Families need grocers’ help more than ever this summer’
Before Covid-19, an estimated 3 million children in the UK were at risk of going hungry over the summer holidays. It is a particularly trying time for many parents who must stretch budgets to cover extra childcare costs and provide meals usually taken care of at school.
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NewsGrocery sales lowest since pre-lockdown as market begins to return to normality
Sales of take-home groceries have fallen to their lowest levels since before the coronavirus plunged the UK into lockdown, according to the latest market share data.
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Retail VoiceFour things retailers want when it comes to collaboration
Collaboration between retailers and suppliers may have improved, but now is the time to really step up the game, says Precima.
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Opinion‘After restaurants’ beanfeast, it’s time to launch Shop Out to Help Out’
Rishi Sunak’s Eat Out to Help Out scheme has been a huge success, for which the chancellor deserves credit. Retailers should find ways to replicate it.
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Retail VoiceCustomer experience is key weapon for winning the loyalty war
Retailers must craft experiences to keep shoppers coming back in this new normal, says Coveo.
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Opinion‘Retailers must recession-proof ahead of crunch Christmas’
Data released over the past few days has laid bare the extent of the challenge the UK economy faces over the coming months and years.
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Opinion‘UK fashion retail’s choice – lie down and accept decline or come back fighting’
Little more than 20 years ago, Marks & Spencer made headlines when profits hit £1bn. Eighty per cent of its £6.7bn turnover came from the clothing business. Only just over a decade ago, Topshop was poised to conquer America – the opening of a flagship store in Soho in New York had queues around the block and Philip Green was feted in every fashion publication.
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Opinion‘V-shaped recovery masks wildly divergent retail performance’
Not a day seems to have passed recently without a CVA or job losses from one retailer or another as a result of the lower footfall, lower spend and acceleration in shift online caused by the pandemic.
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AnalysisFour charts that show how shopper behaviour will change after the pandemic
Retail lockdown and the increased reliance on online retail has triggered a significant movement in how customers plan to shop in future.
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Retail VoiceHow masks will instil consumer confidence in retail once more
Popping a mask into your pocket when you leave the house has quickly become the norm and now face coverings are helping retail get back on its feet, says Richard Mears, founder and CEO of Breathe Happy
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VideoWatch: Pets at Home, SilkFred and BrandAlley CEOs on the new drivers of loyalty
Some of the sector’s leading chief executives have come together to debate the future of loyalty in the new world of retail.