All Customer articles – Page 67
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NewsIn pictures: Primark and Sports Direct drive footfall as non-essential retail reopens
Retail destinations across England saw footfall numbers soar on the day that non-essential retailers were allowed to reopen stores, with queues forming for the likes of Primark, H&M and Zara.
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OpinionOpinion: How social distancing can be ‘baked in’ to new store designs
One-way systems, hygiene stations, duct tape on the floor. All of this adds up to just one thing – retailers doing what they can to make their stores safer places for those choosing to frequent them.
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DataData: New forecasts for the post-pandemic retail landscape
New data from Edge by Ascential shows a vastly changed outlook for retail channels across the UK as the Covid-19 pandemic has drastically altered the retail landscape and consumer spending habits.
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VideoFace time: John Lewis ops chief Andrew Murphy on post-lockdown stores comeback
John Lewis Partnership executive director of operations Andrew Murphy talks to Retail Week about store reopening plans, the retailer’s ‘customer-led’ post-pandemic strategy and the ‘exciting opportunity to reshape the business’ in future.
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Retail VoiceFive ways to get ready for the recovery
Does it seem a little odd to be talking about investing and spending more money during what is arguably the largest ever crisis the retail industry has faced? Perhaps, but hear me out.
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AnalysisThe Big Question: Should social distancing be reduced to one metre?
The government is being urged to relax the two-metre rule on social distancing ahead of shops reopening on June 15. As scientists debate whether or not a change would be safe, industry experts offer their views.
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AnalysisDeep dive: How Covid-19 has changed grocery retail forever
Coronavirus brought unprecedented demand for grocery retailers, but it has also dramatically changed how we buy and consume food. Retail Week looks into which new shopping behaviours and trends will be here to stay once the pandemic subsides
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News70% of shoppers wary of returning to stores ahead of non-essential reopening
As non-essential retail prepares to reopen on June 15 UK consumers are reluctant to return to normal life, with seven in 10 uncomfortable going shopping according to the second EY Future Consumer Index.
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NewsDigital retail sales soar to 12-year high as lockdown forces shoppers online
New data shows that online retail sales grew 32.7% year on year in May, marking the highest annual result since March 2008 as shoppers were forced online by the closure of stores due to the coronavirus pandemic.
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AnalysisRetail 2020: Brands with purpose will thrive in the future, say 25 leaders
The coronavirus pandemic is set to have a long-lasting impact on the way consumers live their lives and how they want to shop, Retail Week’s flagship report finds.
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OpinionOpinion: Will new direct-to-consumer wave outlast pandemic?
As the health emergency forced the world into lockdown, businesses adapted as fast as they could to cater for cooped-up customers and create alternative revenue streams.
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News‘Battered’ consumer confidence declines in May
Consumer confidence edged down this month as shopper concerns about the economy amid the coronavirus pandemic increased.
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OpinionOpinion: Now is the time for retailers to get to grips with data
Following the recently announced changes to the lockdown, retailers are busy preparing for a new normal.
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NewsCoronavirus to ‘exacerbate’ UK’s £5.2bn returns problem
The coronavirus crisis will “exacerbate” UK retail’s £5.2bn returns problem as more and more people shift their spending online, experts have warned.
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AnalysisAnalysis: The steps retailers need to take before reopening stores
Non-essential retailers are gearing up to reopen stores in two weeks’ time. What action should they be taking to make sure staff and customers are safe?
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NewsLess than half of UK consumers comfortable with returning to stores
Fewer than half of UK adults would be comfortable returning to retail environments, even with social distancing measures in place, due to the coronavirus pandemic, exclusive research for Retail Week has found.
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AnalysisCoronavirus Consumer Pulse: How lockdown is shaping Covid-19 consumer habits
Amid the coronavirus crisis, it has arguably never been more important, nor more difficult, for retailers to understand their customers.
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OpinionRichard Lim: How to tackle the deepest recession in 300 years
The UK economy is clearly facing an extraordinary crisis. The coronavirus pandemic has sent shockwaves across communities, financial markets and has caused paralysis within many businesses.
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DataData: What search trends reveal about shopping in lockdown
As the retail industry edges slowly towards the resumption of business, online search data shows UK search habits have dramatically changed since the lockdown began. As well as seeking out essential goods, consumers have made the most of forced time at home to take up new hobbies and DIY projects.