All Customer articles – Page 68
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NewsConsumer confidence ‘severely depressed’ despite improvement
The latest consumer confidence data showed a small improvement in sentiment, but overall it is still low.
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AnalysisJohn Lewis and Waitrose reveal consumer trends of lockdown life
From cocktail happy hours at home to more shopping online, a new report from John Lewis and Waitrose reveals how day-to-day life and habits have changed during the coronavirus lockdown.
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OpinionDispatch: How Spar International is thinking like a marketplace amid coronavirus
As coronavirus takes its toll on economies and businesses across the globe, Retail Week brings you regular dispatches from international retailers and experts, who provide their insights into how they are coping with the pandemic.
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AnalysisLockdown boom: Five retailers given a boost by housebound shoppers
Although coronavirus is hitting most non-food retailers hard, some businesses have been given a boost by the lockdown. Retail Week looks at some of those winning right now.
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VideoHas retail changed forever? Inside the mind of the post-coronavirus consumer
The coronavirus pandemic has already sparked a seismic shift in the way people behave and shop, but what longer-lasting effects will it have on the retail industry and its customers?
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NewsSharpest decline in retail sales on record as store closures bite
The Office for National Statistics (ONS) has recorded the steepest decline in retail sales in March since the tracker was launched in 1996.
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NewsCoronavirus: Consumer confidence stabilises after early-April crash
Consumer confidence has stabilised after crashing at the start of the coronavirus crisis, although experts have refused to rule out a further slump to record lows.
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NewsUnilever boss: Coronavirus to spark ‘inflection point’ for ecommerce
The boss of consumer goods giant Unilever has warned that the coronavirus crisis will spark an “inflection point” for online food shopping.
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Retail VoiceAmbient commerce: the future of sensory shopping?
Post-lockdown, how can non-essential retailers win back consumers in-store? DLA Piper’s Chloe Forster and Robyn Palmer believe ambient commerce is one answer – but it comes with some veritable risks
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AnalysisAnalysis: Eight coronavirus consumer trends that are here to stay
Coronavirus and social distancing are having a dramatic impact on consumer behaviour, but what trends will remain once the lockdown is lifted?
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NewsBooths launches click and collect to help customers during pandemic
Family-run food retailer Booths has launched a next-day click-and-collect service to help customers better access groceries during the coronavirus pandemic.
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NewsAldi launches first online grocery service delivering food parcels
Discounter Aldi has made its first foray into the online grocery market, offering food parcels on its website for vulnerable customers during the coronavirus pandemic.
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NewsRetail suffers miserable March as coronavirus sparks record sales slump
Retail sales went into a tailspin in March as the country entered lockdown in response to the coronavirus outbreak.
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Retail VoiceNow is the time to inspire the at-home consumer
With large swathes of consumers now social distancing and self-isolating at home, many are turning to digital channels for information, inspiration and escapism.
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OpinionOpinion: A call for retail collaboration to feed the shielded during coronavirus
I know each and every retailer and their teams have been working as hard as they can since the Covid-19 pandemic took hold in the UK.
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AnalysisData: Grocery stock levels stabilise but some unavailabilities grow
The huge efforts by the UK grocers and their suppliers are helping to bring out-of-stock levels under control, but there is still work to do. The latest data from Edge by Ascential shows unavailabilities across some categories increased over the past week and disparities between the ability of supermarkets to respond.
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NewsConsumer confidence drastically decreased due to coronavirus
New research for the middle of March shows a drastic drop in consumer confidence due to the coronavirus pandemic.
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NewsAsda and M&S launch contactless volunteer shopping cards
Asda and Marks & Spencer have launched pre-paid cards to help older, vulnerable and self-isolating customers have their shopping picked up by volunteers.
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OpinionOpinion: Coronavirus outbreak will drive investment in new directions
The coronavirus outbreak is first and foremost a human tragedy that will have a profound impact on the global economy.
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NewsCoronavirus: Shoppers move online at ‘phenomenal’ rate during lockdown
Consumers are switching to online shopping at a “phenomenal” rate during the coronavirus lockdown, new research has revealed.