All Customer articles – Page 69
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NewsCoronavirus stockpiling sees grocery sales rocket beyond Christmas spend
Supermarket sales growth for March was the biggest on record as nervous consumers stockpiled groceries as the UK went into lockdown to contain coronavirus pandemic.
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NewsConsumer confidence takes a hit as coronavirus fears heighten
Consumer confidence dropped by two points this month as the effects of the coronavirus pandemic began to take hold.
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AnalysisData: How online demand has changed since coronavirus lockdown
As Next and TK Maxx suspend online operations, the latest data shows the UK’s online spending habits have shifted since the coronavirus lockdown began and are now skewed towards essential provisions and the home, garden and electricals categories.
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NewsUK government teams up with supermarkets to target vulnerable customers
Supermarkets will be provided access to government databases to help prioritise deliveries to elderly and vulnerable customers.
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AnalysisData: Grocery out-of-stocks surge tenfold as bulk-buying intensifies
Figures from Edge by Ascential demonstrate the unprecedented demand that UK grocers have faced over the past month, as shopper behaviour has moved from top-up shopping to bulk-buying and stockpiling. This has led to high levels of out-of-stocks across ambient grocery, soap and household essentials.
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OpinionMichael Jary: Coronavirus brings a retail tipping point
In a crisis as big as this one, acting on the immediate challenges is critical. Thinking about the longer-term may seem impossible, or at least deferrable. But in many ways, it is even more important.
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AnalysisAnalysis: How coronavirus will change how we shop, live and work
It was on New Year’s Eve 2019 that the World Health Organisation’s China office first heard reports of a new virus sparking a rise in cases of pneumonia in the city of Wuhan.
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NewsCoronavirus: Ocado alters website algorithm to make deliveries ‘fairer’
Ocado says it closed its website yesterday for the first time ever so it could begin making changes to its algorithm to make deliveries “fairer” for would-be customers.
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OpinionCoronavirus: Cash, agility and customer focus will mark retail’s winners
The likely collapse into administration of Laura Ashley is not solely the result of coronavirus. The pandemic was sadly the last nail in the coffin of a retailer that has struggled to appeal to shoppers for some time.
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NewsTesco rations all product lines amid coronavirus crisis
Tesco is to place a restriction of three items per customer on every product it sells as part of changes to combat stockpiling sparked by the coronavirus crisis.
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NewsCoronavirus: Three-quarters of shoppers face shortages as stockpiling ramps up
Nearly three-quarters of UK consumers are struggling to purchase basic grocery items such as tinned food and toilet roll as shoppers increase stockpiling.
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NewsAsda temporarily closes counters and rations products to limit stockpiling
Asda has become the latest supermarket to begin rationing products to limit stockpiling and is closing counters to free up staff as the coronavirus outbreak continues.
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NewsAldi begins rationing lines as stockpiling continues
Aldi has become the first supermarket in the UK to effectively ration the sale of all lines as customers continue to stockpile in the face of the coronavirus outbreak.
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OpinionOpinion: Coronavirus – what retailers do now will define them in the future
As 21st-century consumers, we’ve gotten used to having the world at our fingertips. Then seemingly overnight, all the stuff we take for granted is in question – access to healthcare; groceries on shelves; the ability to travel, go to school, socialise with friends.
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AnalysisAnalysis: As we reach ‘peak stuff’, how should retail adapt?
Between Brexit and coronavirus, 2020 is so far shaping up to be a difficult year for the retail sector. But behind the stockpiling and panic buying, there is a growing trend that could challenge the very way retailers operate.
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NewsRetail sales growth hampered by storms, says BRC
Retail sales in February were hampered by three named storms during the month, according to the latest BRC-KPMG retail sales monitor.
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Report StoreRetail Briefing 2020
The outlook for the year ahead – from the potential for growth to the evolving consumer
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DataRetail Briefing: After retail’s worst year in history, what will 2020 hold?
This article was published before the onset of the coronavirus pandemic
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Retail VoiceHow ‘cost consciousness’ can lead to long-term savings
As retailers continue to battle for their share of the customer wallet, PwC’s Claire Fox explains how retailers can use cost-cutting initiatives to raise funds for essential in-store investments.