All Customer articles – Page 7
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InterviewBen Francis: The entrepreneur behind Gymshark’s peak fitness
Gymshark has come a long way since Ben Francis started the business from his parents’ garage more than a decade ago. As it opens its second store, the founder tells Retail Week why community and culture will lift the retailer to the next weight class
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Retail VoiceMid-year retail review: Analysing 2024 trends
As we reach the midpoint of the trading year, Board’s Matt Hopkins asks Better Decisions Group’s Tom Owen to evaluate how a trio of predictions are manifesting across their customers’ experiences and engagements.
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NewsNew research reveals cyber and data risks are top of retailers’ concerns
Cyber and data risks are what retailers are most concerned about in the next 12 months, according to new research by Barclays Corporate Banking and Retail Economics.
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NewsCurrys is ramping up store investment across the UK
Currys is making further investments in its store portfolio to reach a total of 115 stores across the UK, improving on the 65 mid-sized stores originally planned for an upgrade.
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AnalysisTaylor Swift: Why the Eras Tour has been a triumph for UK retail
Taylor Swift’s Eras Tour has well and truly been the talk of the town, but how much has the superstar’s fandom impacted retail? Retail Week explores Swiftonomics’ big retail hits.
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AnalysisIt’s been 10 years of Amazon Prime Day, but does it still deliver?
Online behemoth Amazon is kicking off its annual Prime Day event on July 16 and 17 for members to save money on thousands of products. Ten years on from the event’s inception, Retail Week looks at what is expected this year and if Amazon can maintain prime position as the go-to place for summer discounts
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AnalysisAfter the Labour landslide, retail expects things to get better
As the opinion polls predicted, yesterday’s general election delivered a sweeping victory for Labour. Now, much like the rest of the country, retail awaits Keir Starmer’s next move
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AnalysisForecast data: Food, beauty and homewares retailers most likely to win this Christmas
Food, beauty and homewares are the sectors set to see the most success this golden quarter, in both value and volume sales increases, Retail Week’s new report reveals
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AnalysisWhat does the latest footfall data tell us about the state of summer retail?
As the latest retail footfall data from MRI Software shows a “dismal start” to the summer, despite a boost from the Euros, Retail Week sits down with marketing and insights director Jenni Matthews to discuss the impact
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NewsSephora has launched a new loyalty programme in the UK
French cosmetics giant Sephora has launched a new loyalty programme to offer more exclusivity to customers as it “embarks on the next phase” in the UK.
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NewsAmazon is offering a select age group half-price Prime membership
Amazon is introducing half price on its Prime membership for a select age group in the UK, ahead of Prime Day on July 16 and 17.
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AnalysisHow Ikea, WHSmith and Decathlon are going green to win shopper spend
Sustainability has rocketed up the consumer agenda in recent years. Exclusive research from Retail Week explores the sustainability strategies that really matter to shoppers, and the retailers getting it right.
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NewsShop price inflation has eased thanks to investment in retail ‘paying off’, says BRC
Shop price inflation has fallen to its lowest level since October 2021 as retailers’ investments in operations and supply chains is “paying off”, according to the British Retail Consortium.
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NewsRetail sales via social media set to double in four years
The social commerce industry is expected to double its value in the next four years in the UK as more consumers discover new ways to shop.
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Opinion‘Why the next government helping retail is good for the whole country’
A helping hand for retail could benefit many other industries and aspects of public life, argues Lush head of UK and Ireland retail Kasey Swithenbank
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NewsFlying Tiger Copenhagen launches rewards app and ‘customer club’
Flying Tiger Copenhagen Club provides customers with loyalty benefits when they sign up through the app.
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NewsIceland launches first ever ‘supermarket manifesto’
Frozen food specialist Iceland has launched a UK grocery first ‘supermarket manifesto’ ahead of next week’s general election.
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InterviewAustin Cooke: The MD leading Poundland's makeover
From buying up Wilko units to an intensive store transformation programme and digital developments, Poundland has had a busy few years. Managing director Austin Cooke tells Retail Week why there’s no room for complacency when it comes to customer experience
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NewsRetail sales bounced back in May, says ONS
UK retail sales grew in both volume and value across most sectors in May as fashion and furniture bounced back from the damp month of April.
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DataConsumer confidence is inching up, but are they ready to spend big?
The latest GfK consumer confidence figures are out and show that shoppers are beginning to feel more optimistic about their economic situations