All Customer articles – Page 76
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News
Primark aims to boost sales with more food and drink formats
Primark is set to roll out more stores featuring food, drink and beauty treatments following the success of its Birmingham mega-store that opened earlier this year.
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Analysis
Analysis: Why is the east end of Oxford Street still so grotty?
What looked like a renaissance for the east end of Oxford Street appears to have stalled, but what are the prospects for a revival?
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Retail Voice
Retailers, meet the future of mobile marketing
Forget SMS and email, a new Google-backed business messaging platform is set to shake up mobile marketing as we know it
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Retail Voice
Disruptive marketing is the key to retail growth
Customer-centred marketing strategies can greatly impact growth, says Andrew Carlisle, MD of retail consulting at Accenture. Retailers might want to follow suit
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Analysis
Almost half of retailers desperate to fill data roles
Business leaders are looking for expertise outside of their organisations to support ongoing data strategies
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Analysis
Gender stereotypes in advertising: how not to fall foul of the new rules
The Advertising Standards Authority recently banned two ads under new rules to prevent depictions of harmful gender stereotypes. What should retailers take heed of to make sure they don’t fall foul of the regulations?
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Future Leaders
Listen: ‘Diversity is a tick-box, inclusivity is a behaviour’
Google marketing director shines a spotlight on intersectionality and imposter syndrome in this third instalment of Retail Week’s podcast
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News
Reiss sales soar as investment pays off
Fashion retailer Reiss has reported a surge in first-half sales.
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Retail Voice
How to make shopping experiences more accessible
Ahead of the Autism Hour 2019 campaign, the National Autistic Society explains the simple steps stores can take to help more autistic people go shopping
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Opinion
Retailers must abandon one-size-fits-all discounting
Barely 10 years ago, consumers were delighted with twice-yearly, end-of-season Sales. Fast-forward to today and there seems to be a never-ending cycle of price reductions – ever-earlier seasonal Sales, continuous ‘promos’, discounting disguised as loyalty programmes, Black Friday, Cyber Monday… the list goes on.
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Retail Voice
Managing your online presence in the feedback economy
Online reputation management company Reputation.com explains why focusing on feedback could help boost a retailer’s standing both on and offline
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News
Brits spend £4bn stockpiling for no-deal Brexit
British households have spent £4bn stockpiling goods in preparation for a potential no-deal Brexit in October.
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Analysis
Analysis: Should retailers follow Amazon and sell ads on their websites?
Amazon has amassed a £10bn-a-year business from letting brands advertise on its website. Should other retailers follow suit?
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Opinion
Opinion: Stores can beat online by avoiding the tyranny of choice
The gloomy Danish philosopher Kierkegaard found much of life to be painful, but it can be assumed he would have harboured a particular ennui for online shopping.
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News
Dixons Carphone launches ‘world-first’ AR experience
Dixons Carphone has integrated an augmented reality experience into the Currys PC World website – previously only available on an app – in what the retailer describes as a “world-first”.
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News
Boots pilots language interpretation service
Boots is piloting an on-demand language interpretation service for non-English speaking pharmacy patients.
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News
Fat Face snaps up Drapers editor for marketing role
Lifestyle retailer Fat Face has poached the editor of Drapers to take up a new marketing and communications director role.
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Analysis
Analysis: How will the launch of 5G benefit retailers?
All the big UK telecoms firms have revealed the launch dates of their 5G networks to great fanfare, but what does it mean for retail?
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Retail Voice
The case for seamless, not soulless, store experiences
Retail influencer Natalie Berg examines the rise of the experiential store and why customer experience is fast becoming the new currency in retail
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Opinion
Opinion: How retailers can win in the age of convenience
UK retail sales experienced their “worst June on record” according to the British Retail Consortium. Small surprise then that retailers and brands are testing and trialling new ways to drive growth.