All Customer articles – Page 78
-
OpinionOpinion: Tacky ads won't help M&S reach £12bn food sales
Marks & Spencer has long been a tale of two halves, with grocery on a seemingly unstoppable run while clothing and home floundered.
-
NewsBoots launches loyalty card online to drive personalisation
Boots is rolling out a digital version of its Advantage Card loyalty scheme that will allow shoppers to access personalised offers via their mobile.
-
OpinionOpinion: Don't believe the hysteria over till-free stores
We all know it’s only a matter of time before Amazon Go reaches UK shores. Trademarks have long been registered, the rumours have been flying and, having debuted in New York City earlier this month, it’s fair to say that Amazon has an appetite for urban expansion.
-
NewsGoogle launches tool to help retailers boost customer experience
Google has launched a new online tool aimed at helping retailers improve their customer experience across channels.
-
NewsAmazon partners with Next for click-and-collect
Amazon has partnered with Next to launch a click-and-collect service desk called Counter.
-
NewsShop Direct launches agile customer service innovation team
Shop Direct has appointed a specialist, 20-strong team of advisers to help drive innovations across its customer service division.
-
AnalysisFive ways retailers are solving the returns problem
As retailers continue to battle with serial returners and ‘wardrobers’ – people who wear something once then send it back – Retail Week looks at five ways retailers are trying to solve the returns problem
-
Retail VoiceAverting apocalypse: digital stores are retail’s future
Retail influencer Natalie Berg offers her take on why the high street isn’t dead – it’s just crying out for digital transformation in the form of frictionless checkout, hyper-personalisation and more.
-
OpinionAre Laura Ashley and French Connection due a revival?
Urban Outfitters’ collaborations with Laura Ashley and French Connection have filled the fashion pages of the broadsheets and glossy mags alike.
-
NewsTotal retail advertising spend fell in 2018
The total amount spent on advertising by UK retailers fell to £1.2bn in 2018, despite total spend across all sectors rising by 6.3% during the year.
-
OpinionOpinion: Nine reasons why you are not really a digital retailer
In all the retail digital transformations I’ve been involved in over the past two decades, a simple truth has emerged.
-
NewsKlarna rolls out 'buy now, pay later' to stores
Klarna has unveiled plans to extend its ‘buy now, pay later’ scheme to in-store payments.
-
NewsThe Hut Group snaps ups luxury hotel chain
The Hut Group has acquired boutique hotel group Eclectic Hotels in a bid to drive exposure of its beauty and wellbeing brands.
-
OpinionOpinion: From lacklustre loyalty to mesmerising membership
Loyalty programmes have had a bad press of late. More and more customers have come to see them as uneven exchanges of information.
-
AnalysisHow Sainsbury's Coupe plans to accelerate performance
Despite being overshadowed by the CMA’s decision to block its planned merger with Asda, Sainsbury’s chief executive Mike Coupe insisted at today’s results that the future is still bright. We take a look at his plans to move the grocer forward.
-
OpinionOpinion: Consumers want the human touch, not touchscreens
If you’ve been watching TV of late, you’ll likely have seen the Microsoft AI advert where an actor makes ambitious claims about “ay-aah”.
-
Retail VoiceTwo easy ways to make product returns profitable
Traditionally an area of loss for retailers, product returns can instead become an opportunity to increase revenue and customer satisfaction.
-
AnalysisAnalysis: How will AI impact your job?
AI is predicted to transform how retailers operate. We delve into how it will impact the major functions within retail.
-
NewsWyevale replaces loyalty points with instant discount
Garden centre retailer Wyevale has changed its loyalty scheme to replace points with an instant discount every time a member shops with it.
-
Retail VoiceHow retailers are evolving into ‘intelligent enterprises’
The retail c-suite is focused on automation strategies to drive customer experience and increase operational efficiency, a recent survey has found.