All Customer articles – Page 8
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NewsInflation falls to lowest point in nearly three years
The rate of inflation has declined to its lowest level in almost three years, official data shows.
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NewsExclusive: Matches accused of ‘scamming’ shoppers
Matches has received a flurry of poor feedback and been accused of “scamming” shoppers since it was put into administration by Frasers Group earlier this year, according to data shared with Retail Week by TrustPilot.
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InterviewTailoring platform Re-Style founder on creating the ‘next shopping revolution’
As shoppers continue to battle with ill-fitting clothes and retailers struggle to bring down returns, founder and chief executive Harriet Scriven talks to Retail Week about her business Re-Style that offers a more sustainable and bespoke solution in the form of tailoring
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DataWhat shoppers really think of retailers’ return policies
As fashion pureplays Oh Polly and PrettyLittleThing revise their returns policies, Retail Week’s latest research report asks 1,000 UK online shoppers for their views on returns
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NewsCo-op expands locker partnership with InPost
C-store specialist the Co-op has expanded its in-store parcel locker tie-up with InPost and is looking to triple the number of lockers across its store estate.
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NewsMorrisons chief customer officer quits after three months
Morrisons chief customer officer Darren Blackhurst has quit his role after three months at the grocer, The Times has reported.
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Retail VoiceSeizing the AI opportunity in retail
With AI now permeating every part of the industry, Spencer Stuart’s Veena Marr examines how retailers can decode untapped opportunities to unwrap a deeper potential
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AnalysisWhy retail is banking on a big Euros to kick off the summer
As football fans across the country brace themselves for a thrilling Euro 2024, Retail Week takes a look at the tournament’s impact on the retail sector and which categories will come out on top
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Retail VoiceUnleashing AI into your business in three steps
Generative AI is fundamentally changing how retailers operate, supercharging productivity levels and providing a conversational holistic experience for their customers. Microsoft and Cognizant reveal the first three moves firms can take to maximise on AI
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NewsExclusive: Poundland to launch new rewards scheme
Poundland is launching its reward scheme in Scotland for the first time, Retail Week can reveal.
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NewsMarks & Spencer freezes school uniform prices as cost-of-living crisis persists
Marks & Spencer is to hold down the price of school uniforms as the back-to-school period nears.
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AnalysisThe path to purchase: key trends defining the consumer shopping journey
This deep dive is the first in our new ’Consumer 2025 – from acquisition to advocacy’ series.
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NewsFootball fever set to boost consumer spending
Football fever is set to boost consumer spending across all retail sectors, with grocery and electronics likely to be the big winners, according to the latest research by the British Retail Consortium (BRC).
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DataRanking: The top 10 celebrity fashion brands globally
With celebrity fashion brands on the rise, Retail Week looks at the top 10 businesses fronted by famous faces, according to the latest research
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NewsPrettyLittleThing becomes latest retailer to charge for returns
Fast-fashion pureplay PrettyLittleThing (PLT) has become the latest retailer to introduce a returns fee for customers.
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NewsExclusive: Sainsbury’s to offer Klarna on general merchandise and clothing
Supermarket giant Sainsbury’s has become the latest retailer to offer buy now, pay later across its general merchandise and clothing brands through a new partnership with Klarna, Retail Week can reveal.
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AnalysisRetail 100: The most influential leaders of 2024 revealed
Retail Week’s 19th annual definitive list of the industry’s most inspiring bosses has been published. Names behind Tesco, JLP, Ikea, BP, AllSaints, Currys, Vinted and Greggs are among those celebrated
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Retail VoiceRevealed: The three Cs consumers want from their deliveries
Retailers spend huge sums on attracting new customers and trying to hold on to the ones they’ve got. But as online shopping’s popularily continues, nShift’s Mattias Gredenhag examines how retailers can stand out from the ever-growing crowd
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NewsRetailers ‘optimistic’ for summer of sport as May retail sales fall flat
UK retail sales saw only a “modest rebound” in May, according to the latest data from BRC-KPMG Retail Sales Monitor.
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NewsKlarna hails US expansion as revenues rise
Klarna has reported an increase in revenues and profits as its US expansion continues to supercharge growth for the payments provider.