All Customer articles – Page 8
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AnalysisRe-engineering buy now, pay later: the rise of responsible consumerism
Retailers are open to providing new-style financial services to shoppers, but the industry knows it must focus on “responsible consumerism” as relationships with shoppers evolve.
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NewsCash payments remain vital for retailers and customers, according to new survey
A new survey by the British Retail Consortium has reiterated the importance of cash to the sector, despite the growing uptake of cash-free transactions.
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AnalysisDestination station: How Network Rail is elevating its retail offering for all passengers
Retail is everywhere. It has presence on high streets, shopping centres, retail parks and outlet villages, but it also appears in travel hubs such as airports and train stations.
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NewsThe chancellor has admitted national insurance rise won’t be ‘easy’ for businesses
Chancellor Rachel Reeves has said the increase in employers’ national insurance contributions announced in the Budget will not be “easy” for businesses to absorb.
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Innovation of the WeekBoden partners with Peak AI to optimise trading and sales
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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AnalysisAfter a slow start to the golden quarter, here’s how Black Friday sales are looking
While Black Friday spend has been slightly subdued in the past couple of years due to low consumer confidence, a cost of living crisis, and the event typically falling before payday, this year is looking like a different story
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GalleryIn pictures: Black Friday – who’s doing it, who’s not, and how deep are the discounts?
Since being imported from the US to the UK by Amazon in 2010, Black Friday has become a firm fixture on retail’s promotional calendar.
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NewsNovember footfall sees ‘significant’ increase despite stormy weather
Retail footfall in November saw its greatest month on month increase since 2013 despite chaos from storm Bert.
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NewsCMA finds that supermarket loyalty schemes do offer genuine value
The Competition and Markets Authority has ruled that supermarket loyalty schemes do offer customers genuine value for money, following an investigation into claims of price manipulation.
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AnalysisWhat are shellshocked retail c-suites doing to mitigate the Budget?
As anger at the recent Budget turns to, if not quite acceptance, at least reflection, Retail Week looks at how leaders and senior teams might mitigate its effects
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NewsIncreasing shop prices herald return of inflation, BRC warns
The British Retail Consortium has warned we are beginning to see the return of inflation due to the measures announced in the Budget, as shop prices rose in October.
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FeatureInditex: how Zara’s parent company is thriving while other high street brands are barely surviving
From a small family-run business to a global fashion phenomenon, Inditex is dominating the high-street fashion space and has established itself as a firm favourite among a broad range of shoppers. But while it remains under the radar, staying out of the headlines for all the right reasons, Retail Week looks at how the Zara owner reached its royalty status
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Opinion‘Retailers are heading into a challenging period of adjustment post-Budget’
To make the numbers work post-Budget, retailers face tough choices to balance spiralling costs with the need to invest in productivity-enhancing areas such as technology. There is some action they can take though, points out Alvarez & Marsal’s Erin Brookes
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NewsUK shoppers are set to spend over £2bn on secondhand gifts over Christmas
Shoppers in the UK plan to spend a total of £2.05bn on secondhand gifts over this festive season as pre-loved rises in popularity, according to new research from Vinted and Retail Economics.
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NewsUK retail sales fall in October after three months of growth
UK retail sales volumes fell in October after a marginal increase in September as retailers reported that Budget uncertainty affected sales.
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NewsUK shoppers are expected to spend £86bn over the festive season despite ‘cautious Christmas’
Exclusive: The total spend by UK shoppers is expected to increase 1.8% to reach £86.4bn this Christmas, according to data from Rendle Intelligence and Insights shared with Retail Week.
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Analysis10 retailers nailing online UX – and what you can learn from them
This deep dive is the fourth in our ‘Consumer 2025 – from acquisition to advocacy’ series.
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NewsRetail leaders call on government to ‘mitigate harmful effects’ of Budget
Leaders from across the sector have signed a letter calling on the government to phase in changes to national insurance contributions to ease the burden on the retail from the Budget.
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DataConsumer research: retailers should get set for a bumper Black Friday and bright Christmas
New consumer data from YouGov shows that customers are getting back into the Christmas spirit in 2024.
