All Customer articles – Page 83
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DataJust 2% shop for presents in week before Christmas
Only 2% of consumers start to shop for presents in the week before Christmas, new data has revealed.
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AnalysisAnalysis: Is the online slowdown a blip or a trend?
Online retail has long been the sturdiest part of a sector struggling to navigate changing consumer appetites.
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Retail VoiceUnlocking the potential of mobile devices in retail
It’s no secret that customer experience has become the key battleground in retail, with boardroom strategies focused around the technology that will help businesses win.
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DataWatch: How shoppers want to pay online this Christmas
In the lead up to Christmas, Retail Week quizzed shoppers on London’s Carnaby Street to get the lowdown on their online shopping habits.
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Retail VoiceRetailers face major business risks without AI
Wayne Snyder, vice-president for retail industry strategy EMEA at JDA Software, shares insight from new research that unlocks some surprising facts.
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DataInfographic: What 2,500 consumers want from airport retail
Discounts, convenience and speed of transaction will help airport retail sales take off, a major consumer study reveals.
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OpinionOpinion: 'Tis the season to welcome everyone's pound
This year marked a turning point for retailers. We saw the profits of high street darling John Lewis drop 99% and, arguably for the first time, challenges extended into ecommerce as Asos issued a shock profit warning.
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Retail VoiceWhy the customer experience is not just for Christmas
Black Friday and Cyber Monday are now firmly established in the UK retail calendar. However, while they are great news for consumers, they also devalue brands and retailers.
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AnalysisAnalysis: Seven of the best retail moments of 2018
’Tis the season to be jolly, and Retail Week is celebrating by unwrapping the most light-hearted and affirming retail moments of 2018.
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AnalysisAnalysis: The biggest tech trends to look out for in 2019
From Amazon Go to automated warehouses, it’s been a big year for retail technology – but what are the innovations that will change how people shop and retailers operate in 2019?
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Retail VoiceRetail must focus on customer to survive Brexit mayhem
With Brexit negotiations disrupting the economy, investment and confidence, renewing focus on customer satisfaction has never been more crucial.
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Retail VoiceThe true cost of a data breach to your business
With UK businesses under an increased threat of criminal online attacks, do retailers truly understand the impact a hack will have?
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OpinionOpinion: Retail 101 – let's fix the basics first
These days everyone, including me, is talking innovation, service, experience and destination shopping.
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Retail VoiceDoes tech hold the key to the retail experience?
Florian Rotberg, chairman of the Digital Signage Summit, looks at the ever-more sophisticated technology in retail and examines the market for experiential opportunities.
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OpinionHow can retailers take advantage of blockchain?
Oracle's Antony Welfare explores the role of the Retail Blockchain Consortium in advancing innovative new tech within the retail supply chain.
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OpinionOpinion: How Iceland made the most successful Christmas ad of all time
It’s the question everyone keeps asking me: how did Iceland come to make the most successful Christmas ad of all time?
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AnalysisGlobal consumer 2019: the trends to bank on
Next year food sales will increase across the globe, ethical considerations will rise and shoppers will remain fixated on price, finds a major study of 10,000 consumers.
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Retail VoiceWhy web performance is key to your retail offer
Billions in revenue is being lost by businesses that don’t prioritise web performance. SHIFT Commerce did the necessary research to find out more.
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Retail VoiceDeal or no deal: How to drive big-ticket purchases post-Brexit
With official forecasts saying the UK economy will be worse off post-Brexit, how can retailers plan for changes in consumer purchasing behaviour?