All Customer articles – Page 84
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VideoThe Retail Week: Consumer trends to look out for in 2019
This week we take a look at how the consumer will feel and shop in 2019 and the trends that will drive their behaviour.
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AnalysisConsumer 2019: How to serve the ethical shopper
The consumer might be increasingly conscious of how products are made and sold, but what are retailers doing to serve this new ethical shopper?
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AnalysisResearch: how 10,000 global consumers will shop in 2019
Consumer sentiment will be depressed across six of the world’s largest consumer markets next year, this major global consumer research report finds.
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Retail VoiceFive must-haves to get your online store ready for Christmas
Five essential tips to help retailers keep their online store ahead of the competition this Christmas.
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AnalysisConsumer 2019: The future of the social shopper
With experts predicting 2019 will see a major shift in how consumers engage with retail brands socially, we reveal the key trends every retailer needs to know to captivate audiences.
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Retail VoiceUnderstanding the forces that shape consumer behaviour
Behavioural economics has all the answers when it comes to making a significant difference to the success of campaigns, new product launches and customer loyalty.
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AnalysisConsumer 2019: Is there any respite for retail next year?
With 2019 just around the corner, how are shoppers feeling about the year ahead and how can retailers win their loyalty?
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Retail VoiceThree ways to meet the expectations of connected consumers
Find out how retailers can ensure the in-store experience is both engaging and memorable for shoppers
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AnalysisConsumer 2019: Six trends that retailers need to know
We pick out the big consumers trends that retailers should watch out for in 2019.
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Retail VoiceDigital wallets: the global payments opportunity
Truly borderless shopping means breaking down payment barriers as well as cracking international markets.
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Retail VoiceDelivering beyond Black Friday is the tricky part
Black Friday, UK retail’s busiest day, is a prime opportunity for consumers to grab a bargain and a great way for retailers to make big money in the run up to Christmas.
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VideoWatch: Co-op becomes last grocer to launch Christmas ad
The Co-op has become the last major grocer to launch its Christmas ad as part of a £19m festive giveaway to thousands of communities across the UK.
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NewsConsumer confidence fall threatens festive cheer
Consumer confidence fell three points to -13 in November as Brexit threatens to turn the season of goodwill into the “season of uncertainty”.
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OpinionIceland ad shows being on point beats being on screen
There was a time when having Christmas advert banished from TV would have been a sucker punch to festive sales.
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Retail VoiceWhy unplanned employee absence shouldn't be a curse
Last-minute no-shows may be out of retailers' control, but smart technology can resolve staffing and people management issues.
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AnalysisAnalysis: Has Black Friday passed its peak?
Shoppers were apparently reluctant to splash their cash on Black Friday this year, which also brought a polarised performance from bricks-and-mortar stores and online.
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NewsWaitrose cuts back on Tesco price-matching
Waitrose & Partners has scaled back a price-matching scheme with Tesco.
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OpinionRichard Hyman: The Black Friday drug is killing retailers
Black Friday kicks off the last lap in the trading year.
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AnalysisKiddicare founder plots more deals after tech start-up sale
Having built and sold one retail business, entrepreneur Scott Weavers-Wright has done the same again – this time with a tech start-up.