All Customer articles – Page 87
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Retail VoiceFive steps to digital transformation
There are five steps retailers need to take to make digital transformation possible and they are all about people.
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OpinionOpinion: Customers will hold irresponsible retailers to account
There is serious commercial and reputational risk to not addressing social responsibility head on. But for most retailers it is frequently treated as a tick-box exercise.
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NewsB&Q restructures in-store ops as overnight shifts axed
B&Q is restructuring store operations in a raft of changes that will mean the loss of 200 management roles.
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InterviewInterview: Ray Kelvin on Ted Baker's 30th anniversary
High street darling Ted Baker turns 30 this year. In three decades it has suffered no major setbacks, never issued a profit warning and made no big redundancy rounds.
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OpinionOpinion: Lessons for Whole Foods from Planet Organic
Planet Organic, which has just been sold to investor Inverleith, specialises in selling “responsibly produced” provisions where the big food industry plays little part.
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OpinionOpinion: Redefining retail talent for the digital age
Today more than ever, chairs and chief executives are seeking our advice about structuring their organisations to compete in the digital age and what the right leadership model should look like in future.
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Retail VoiceThe importance of place: The four types of UK town centre
How knowing your 'place' can help retailers to tailor their offers to different local catchments.
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DataRetailers aim for more than 75% recyclable packaging
Some 46% of retailers say they want to hit this sustainability target by 2020, Retail Week research has found.
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OpinionOpinion: Customers don't say goodbye when they leave
When customers start spending their money with newer retail firms, they won’t bother to say goodbye to you.
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Retail VoiceEcosystems present new growth opportunity for retailers
At a time when retailers are struggling to maintain relevance with customers, could ecosystems be the answer?
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AnalysisIs your next big rival being paid to wear your clothes?
As celebrities and influencers shun brand endorsements to create their own brands, where does this leave retailers?
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Retail VoiceApprenticeships: Building the future retail workforce
The launch of three new retail-specific apprenticeship standards means businesses can acquire the skills they need for future success.
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Retail VoiceTop 20 money makers: the retailers driving profits
A tech strategy that frees up staff to ensure a customer-centric business can help retailers achieve profit growth.
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Retail VoiceOmnichannel thinking is jeopardising retail success
Customers are channel blind, favouring a consistent brand experience above all else, so why are retailers pretending otherwise?
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NewsManoMano rebrands in bid to 'differentiate' itself
ManoMano has unveiled a radical rebrand as it bids to “differentiate” itself from its competitors.
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AnalysisAnalysis: What John Lewis profit plunge means for retail
John Lewis Partnership’s precipitous profits collapse had been flagged well in advance but, when it came, jaws still dropped.
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NewsWinner of Tech. Sprint hackathon revealed
After a fiercely contested 24-hour hackathon, IT consultancy BJSS was crowned winner of this year’s Tech. Sprint with a multi-step solution that nudges shoppers towards eco-friendly products.
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VideoWatch: Mark Steel on the voice shopping and AR future
Sainsbury’s Argos digital director Mark Steel on what makes a great voice shopping experience and the importance of bringing together brilliant tech and brilliant staff.
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VideoWatch: Feelunique's Palix on finding the perfect tech team
FeelUnique chief executive Joel Palix talks about why online beauty is about to blow up and the impossibility of finding the perfect tech team.
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VideoWatch: Spoon Guru's Stripf on personalisation in grocery
Markus Stripf, co-founder and chief executive of Spoon Guru, discusses how personalisation and AI are changing shoppers’ habits and what is going to happen next.