All Customer articles – Page 88
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NewsTesco drafts in Jamie Oliver to drive healthier eating
Tesco has teamed up with Jamie Oliver in a bid to make it easier and more affordable for shoppers to make healthier food choices.
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OpinionOpinion: No more Wild West – ecommerce has come of age
News headlines have been filled with reports painting a dismal picture of the retail industry lately, whether it is coverage of stores shutting for good or plummeting sales.
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NewsArgos launches voice shopping with Google
Argos has rolled out a voice shopping service for Google Home devices that enables shoppers to order click-and-collect items.
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OpinionOpinion: Amazon should follow Coke into coffee shops
Whitbread’s surprise sale of Costa Coffee to Coca-Cola for £3.9bn prompts the question of who else might have been in the race for a caffeine fix – or who perhaps should have been.
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VideoWatch: John Lewis rebrand – will the people beat the drones?
As John Lewis rebranded to reflect the importance of its staff, boss Paula Nickolds said: “Where others are investing in drones, we’re investing in people.” This week, the Retail Week team debates JLP’s strategy.
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CartoonRetail cartoon: Footasylum run ragged
Patrick Blower’s take on Footasylum’s second profit in three months, despite sales rising.
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OpinionOpinion: Debenhams. What's in a name? Not much.
Looking at the history of the Marks & Spencer logo since the 1930s reveals that there have been seven logo changes in the last 90 years, but that three of these have taken place since the turn of the millennium.
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AnalysisWatch: The best examples of AR in retail
We look at the best examples of augmented reality bringing retail to life for shoppers.
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AnalysisNickolds and Collins on John Lewis and Waitrose's rebrand
John Lewis and Waitrose have unveiled some of the biggest changes to their businesses in decades, including a rebrand. Here, their managing directors write exclusively for Retail Week about positioning for success in a shifting retail landscape.
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Retail VoiceThe future of payments – last impressions count
Retailers must revolutionise payments made in store to prevent painful customer experience in the final step.
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NewsDebenhams refreshes logo as it ramps up transformation plan
Debenhams has unveiled a new logo and pressed the button on a fresh wave of store refits as it accelerates its transformation plans.
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NewsPoundland puts Elvis on the checkout to drive sales
Poundland, which posted a dip in overall sales despite like-for-like momentum, has drafted in an Elvis Presley voiceover on its self-checkout machines to drives sales.
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AnalysisThe new tech shaping retail customer experience
Retail Week uncovers the cutting-edge technologies UK retailers should be aware of if they want to meet ever-increasing consumer demands.
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CartoonRetail cartoon: Take a rain check on grocery prices
Patrick Blower’s take on the news that this year’s extreme weather – from the ‘beast from the east’ to summer heatwaves – is having a knock-on effect on food prices.
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OpinionOpinion: How to avoid 'volcanic' online reviews
Customer feedback is essential for retailers – but how can they ensure the loudest voices are not the only ones potential new customers hear?
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OpinionRetailers can't treat customers like one-night stands
We often hear that we are in a general crisis of trust. Not only among brands, but also bankers, politicians, the media and nearly all institutions.
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AnalysisAnalysis: Is the end of the website nigh?
A website is now a retailer’s biggest – and most important – shop window, but new ways of online browsing call into question its very future.
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OpinionOpinion: Spotting winners in the new retail market
Last November I began listing distressed retailers. I could already see then I would need a record to keep track of the growing number.
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OpinionOpinion: How the pound store is moving online
Poundland’s original founder Steve Smith has since launched Poundshop.com and is convinced ecommerce is the future for value-hungry shoppers.
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Retail VoiceCombat online generalists with services and specialism
In order to meet the increasing expectations of consumers, retailers must embrace the services revolution.