All Customer articles – Page 9
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GalleryMarks & Spencer ‘amps up’ sustainability appeal in store
Marks & Spencer has opened its first full-line store of the new financial year, within which it has adopted a new way of communicating its Plan A sustainability programme to shoppers.
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AnalysisHow the general election will affect consumer spending
As we gear up for the general election, Retail Week looks at its likely impact on consumer spending
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NewsSleep brand Emma to open first UK store in London
Direct-to-consumer sleep brand Emma has chosen Westfield London in White City as the site for its first-ever bricks-and-mortar store in the UK.
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NewsWarmer weather and bank holidays boost May retail footfall
Retail footfall in May received a boost as warm weather and two bank holidays helped drive customers to shops.
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Retail VoiceCustomer reviews reveal how to be a five-star retailer
A simple omnichannel experience is key in today’s retail world if you are to get flawless feedback from shoppers. HomeByMe’s Daniel O’Meara lets you in on the secrets of securing a five-star review
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NewsAbandoned online baskets are costing retailers billions in sales
Customers who are abandoning online shopping baskets at the checkout are costing retailers billions of pounds worth of potential sales.
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Retail VoiceThe four hottest trends at World Retail Congress 2024
The theme of this year’s World Retail Congress was high-performance retail. Spencer Stuart asked its global retail team what topics were most pervasive during the conference and what they mean for retail leaders
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NewsShop price inflation eases again as it returns to ‘normal levels’
Shop price inflation has eased to its lowest level since November 2021, returning to “normal levels”, the British Retail Consortium has said.
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NewsRetail sales drop again in April
Retail volumes fell again in April as wet spring weather held back footfall.
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NewsOcado strikes deal with Getir to target shoppers
“As Getir and Gorillas exit the UK, we’re pleased to be offering their customers a chance to try Zoom by Ocado.”
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NewsUK consumer confidence inches up in continued upward trajectory
Consumer confidence inched up by two points in May in a similar rise as April driven by “the latest drop in headline inflation and the prospect of interest rate cuts in due course”.
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Opinion‘Transformation is hard work but M&S’ impressive turnaround shows the rewards’
Transformation is not for the faint-hearted; it takes a vision and huge amounts of investment and hard work, writes Lisa Byfield-Green. But M&S’ results this week demonstrate that hard work is paying off for the beloved UK institution.
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NewsAsda launches new premium own-brand range
Grocer Asda has today launched its new premium, own-brand Exceptional by Asda range, which it said is set to “elevate” its premium-tier offering.
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NewsPrime minister sets July 4 election date as Starmer calls for change
The UK is headed for an election on July 4, as both prime minister Rishi Sunak and opposition leader Sir Keir Starmer set out their parties’ stalls.
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AnalysisM&S boss Stuart Machin on ‘tricksy’ member prices and new beginnings
Marks & Spencer this week raised the curtain on strong annual results that beat expectations and it is confident of more progress to come
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NewsOh Polly cracks down on ‘repeat refunders’
Fashion etailer Oh Polly has unveiled a new returns policy in a bid to crack down on “repeat refunders”.
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AnalysisIs Aldi losing shoppers to Lidl’s loyalty scheme?
With its discounter cousin Lidl growing ahead of it for the eighth month in a row and its total market share percentage slipping, Retail Week looks at whether Aldi’s decision to avoid membership schemes has let its advantage slip.
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AnalysisHow Gymshark and Cult Beauty are cashing in on the TikTok opportunity
An exclusive survey of more than 1,000 online shoppers reveals what’s really making them part with their cash in our unmissable new report
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NewsTopps Tiles to launch app and new loyalty scheme
Topps Tiles is to launch an app and new loyalty benefits to encourage spend from trade professionals.