All Customer articles – Page 95
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OpinionOpinion: Greggs, collaboration and the unexpected
Valentine’s Day at Greggs is a PR winner, and such hook-ups and collaborations are the way forward.
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OpinionOpinion: Stores must act like stores or die
Although somewhat irreverent, it’s tempting to see the lid being placed on Ingvar Kamprad’s coffin, last week, as a rather apt metaphor for the legacy of this giant retail genius of the 20th century.
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AnalysisIn pictures: How supermarkets handle click-and-collect
From parcel towers and Doddle partnerships to sharing space at customer-service desks, stores editor John Ryan looks at how the big four handle click-and-collect.
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NewsJohn Lewis rolls out further concierge desks
John Lewis is opening more concierge desks in a bid to up its experiential and service-led credentials.
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AnalysisRetail Week Live: Is it time for a discounting detox?
If there was one overarching trend to emerge from retail’s Christmas 2017, it was discounting.
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NewsCo-op unveils £50m post-Christmas price cuts
The Co-op is to cut prices by £50m in the latest salvo in the grocery value wars.
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AnalysisNRF 2018: Brand rebellion, AI and authenticity
From creating selfie-worthy in-store experiences, to brands becoming “allergic” to retailers, to radical transparency, there was plenty to discuss at NRF’s annual conference.
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OpinionRetail Week Live: Physical space is valuable for etail
Eve is first and foremost a direct-to-consumer, ecommerce brand, but having a ‘real life’ footprint is a key driver of growth that helps build an emotional connection (and engagement) with potential customers.
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NewsSelfridges posts record Christmas as stores draw shoppers
Selfridges has unveiled a record Christmas performance, highlighting the polarised fortunes of department stores over the peak trading period.
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OpinionOpinion: Winning the battle for customers
In today’s fast-changing multichannel environment, retailers must follow the rules of engagement to emerge victorious.
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OpinionOpinion: Did the blockbuster Christmas ads work?
Love or hate them, Christmas ads are the UK’s Super Bowl commercial. And big bucks are involved, too.
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NewsMarks & Spencer overhauls top marketing team
Marks & Spencer has unveiled a marketing department restructure as part of the latest phase of its transformation push.
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News
Tesco retreats on Clubcard changes after angry reaction
Tesco has delayed changes to its Clubcard loyalty scheme after customers reacted with outrage.
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OpinionOpinion: Lessons from Sainsbury’s pioneering past
Nearly 70 years ago this month, in 1950, Sainsbury’s opened its first self-service supermarket.
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Retail VoiceAccurate delivery data will soothe headaches in 2018
Chris Boaz, head of marketing at PCA Predict, says proactively addressing the problem of incorrect delivery data will help etailers to thrive.
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OpinionOpinion: Retailers are waking up to veganism
Another January has rolled around, along with all those resolutions that are usually forgotten by Valentine’s Day.
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Retail VoiceLoyalty in retail isn’t dying – it’s evolving
David Ringer, regional director for the UK and Ireland at tcc global, shares his insight on how to achieve customer loyalty.
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Retail VoiceCounting up the cost of failed deliveries
Chris Boaz, head of marketing at PCA Predict, on the real impact of delivery failures and how to avoid them in 2018 and beyond.
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Retail VoiceWhat 2017 peak figures reveal about consumer behaviour
DPD chief executive Dwain McDonald shares his thoughts on the golden quarter of 2017 and planning for the 2018 peak trading period.
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Retail VoiceThe retail customer experience of the future
Oracle’s Antony Welfare explains why customer experience offers retailers the biggest competitive advantage.