Timpson, M&S and John Lewis in the top customer service ranking, major survey shows
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
Timpson, which the ICS classes as a services provider rather than a retailer, was once again the highest rated business in the UK.
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