Dan Murphy
AnalysisAnalysis: 10 key performance indicators for the new retailing world
Retailers increasingly realise that they need to respond to new dynamics such as a shift from transactions to relationships.
OpinionOpinion: Are UK retailers fully prepared for new rules on data breaches?
Retailers need to brush up on fresh legislation over customer data protection as new rules over breaches prepare to swing into action.
OpinionOpinion: The rise of the digital talent gap on retail boards
As technology becomes embedded in every part of the shopping experience, is the knowledge of current retail bosses up to scratch?
NewsRiver Island's 'click-and-don't-collect' highlights multichannel challenges
Online retailing should be simple. Customers click on products from your website, they make a payment and you drive it round to their house.
OpinionComment: Lessons from Christmas 2014 – five ways to avoid delivery chaos
Retailers’ multichannel system were run to capacity over the Christmas period, resulting in online chaos and customer service failures.
OpinionComment: Media hires will keep retailers relevant
The retail and media sectors have always been close cousins. But, as the digital revolution continues to disrupt all aspects of the media space, the role of retailers has to change if they are to remain relevant.
OpinionComment: Retailers mustn't throw caution to the wind
We have seen today the ONS continue to report positive retail sales numbers relating to volumes and spend.
OpinionComment: Retailers must ignore ONS siren songs and face facts
It is becoming increasingly difficult to take the ONS numbers at face value following its figures for August reported this morning.
OpinionComment: ONS stats prove the high street is the toughest game in town
On the surface, today’s numbers look positive. As usual, onlookers will try and take hope from the seemingly encouraging sign that sales volumes are up.
OpinionComment: ONS retail sales expose battle to stay relevant
We all heard the sigh of relief this morning. The ONS figures seem to indicate a modest uptick in sales volumes for May as food in particular spearheaded a sales rise.
OpinionComment: The rise of the 97p shop highlights retailers’ race to the bottom
While many cynics may look to the ONS for a positive view of the UK retail sector, it was quite the opposite this morning.
OpinionComment: Retailers are not helpless despite economic malaise
Hopes of greenshoots of recovery in the high street were dashed today when the latest ONS stats were announced, despite favourable Easter Weekend dates leading to expectations of a year-on-year rise.