John Lewis will revive its famous ‘Never Knowingly Undersold’ promise

John Lewis advertising banner. Text reads: Never Knowingly Undersold, Est. 1925. It's more than just a price promise. It's the quality you expect. And the service you rely on.

Source: John Lewis & Partners

Department store business John Lewis is to bring back its famous price pledge – ‘Never Knowingly Undersold’ – and apply it to online rivals too.

John Lewis bosses decided to ditch the promise in 2022, arguing it had become irrelevant in the contemporary retail environment because it did not apply to pureplay competitors.

 

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