Fashion retailer N Brown has promoted from within for the newly created role of chief customer operations officer.
Clare Empson has been named as the fashion retailer’s new chief customer operations officer and will expand her remit to lead the customer operations arm of the business.
This comes after Empson first joined N Brown in January 2024 as director of supply chain.
In her new role, Empson will take responsibility for the “overall customer journey and experience” as well as the retailer’s supply chain, customer service and customer insight.
Empson said of her promotion: “I’m delighted to be taking on this new role at an exciting time for N Brown as we continue our evolution into a pureplay digital e-tailer, serving our loyal and otherwise underserved customers, offering them the best possible service at every stage of their journey.”
N brown interim chair and group chief executive Steve Johnson added: “At the heart of our strategic transformation is a commitment to aligning N Brown’s structure with our customers’ needs and elevating their experience as they interact with our brands.
“The creation of the new chief customer operations officer role, which I’m delighted Clare will be stepping into, directly addresses this fundamental objective, bringing responsibility for the entire customer journey under a single remit.”
The news comes after N Brown also named Dene Jones as its new chief executive of retail last month, succeeding Sarah Welsh after five years.
N Brown also received the green light to be acquired and taken private by its fourth biggest shareholder and non-executive director Joshua Alliance in December last year.
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