Waterstones profits fall as IT issues cause order backlog

Exterior of Birmingham Waterstones

Waterstones’ full-year profits declined despite a boost in sales as issues with stock distribution technology caused a backlog of orders.

Waterstones’ pre-tax profits in the 52 weeks to April 2023 fell to £11.2m, compared with the £53.4m in profits the business posted in 2022.

The fall in profit came despite a surge in sales from £399.9m in 2022 to £452.4m in the full year of 2023.

 

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