Carpetright sister business The Floor Room has collapsed into administration

The Floor Room, which sold carpets, laminates and other flooring, closed its concessions in 34 John Lewis stores with “immediate effect” after it appointed administrators from PwC on Friday.

The company, which had one of its own stores in London, said it was unable to fulfil any still outstanding orders that had been placed.

John Lewis told the BBC that, while it did not own the company, it was “working urgently to understand what this means for The Floor Room’s customers and colleagues”.

“If anyone has an outstanding order with The Floor Room, we are committed to doing everything in our power to help and support them,” it added.

PwC said customers were being told to contact payment card providers about obtaining a refund.

Adam Seres, joint administrator at PwC, said The Floor Room depended on Carpetright for much of its operations and support services, and had been affected by a cyber attack on its sister brand in April.

Carpetright fell into administration last month, resulting in 1,500 staff losing their jobs, before some of its stores were rescued in a deal by rival Tapi.

The Floor Room was unable to secure funding or find a buyer following Carpetright’s collapse, with PwC’s Seres adding that the company’s “financial position meant it was impossible for the business to continue trading”.

“It is with sincere regret that this outcome has had to result in the redundancies of the majority of employees,” he added.

“We are committed to helping those affected and will work hard to ensure redundancy claims are processed as quickly as possible.”