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All John Lewis Partnership articles
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NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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NewsJohn Lewis chief customer officer steps away after three years
Department store group John Lewis’ chief customer officer Charlotte Lock has stepped down after three years in the role, she has announced on LinkedIn.
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NewsThe products and trends that ‘defined’ 2024, according to John Lewis
2024 bestselling products included Oura rings, barrel leg jeans, SPF50 and dehumidifiers, in a year of “social shopping” dominated by damp weather, the need for good sleep and the ‘Brat girl’ fashion trend, according to John Lewis.
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NewsWaitrose and John Lewis are opening Caffè Nero in-store cafes
John Lewis Partnership is reportedly opening a number of Caffè Nero in-shop cafés within both Waitrose and John Lewis stores across the UK.
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NewsJohn Lewis boss calls budget a ‘two-handed grab’ that will add ‘tens of millions’ of addition costs to business
John Lewis boss Nish Kankiwala slammed the government as he compared the recent budget to a “two-handed grab” which will add “tens of millions” of additional costs to business, The Financial Times reported.
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VideoJohn Lewis store takes starring role in ‘emotional’ 2024 Christmas ad
John Lewis has unveiled its highly awaited 2024 Christmas advert which puts its stores at the heart of “emotional” and “magical” journey of Christmas shopping.
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NewsJohn Lewis strengthens Black Friday offering with big beauty deals
John Lewis has added hundreds of beauty offers to its Black Friday event, including brands like Charlotte Tilbury and Mac as it expects more customers than ever to shop during the promotional period.
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NewsJohn Lewis and Dunnhumby unveil real-time customer insight platform
John Lewis Partnership and customer data specialist Dunnhumby have launched a new insights platform designed to provide real-time insights to partner brands as well as to the retailer.
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NewsIkea, Argos and John Lewis to benefit from a furniture sales boost this quarter
Some of the UK’s biggest furniture and floorcovering retailers are set to benefit this golden quarter as the market makes a return to growth, according to GlobalData.
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NewsJohn Lewis has joined the British Beauty Council as a patron
John Lewis has become a patron of the British Beauty Council, a not-for-profit organisation that engages with businesses and government to address the needs of the beauty sector.
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Opinion‘As JLP’s Kankiwala steps back, will he be the retailer’s last chief executive as well as its first?’
He may be low profile, but Nish Kankiwala looks as if he has played a big part in preparing John Lewis for renewed success, says George MacDonald
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NewsJohn Lewis Partnership boss to step back to non-executive role
John Lewis Partnership chief executive Nish Kankiwala is to move back into a non-executive position.
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NewsM&S set to overtake TK Maxx and Frasers as UK’s second-largest fashion retailer
Exclusive: Marks & Spencer is forecast to overtake a number of its rivals to become the UK’s second-biggest fashion retailer behind Next by 2027, Retail Week can reveal.
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NewsTrinny London to open concessions in John Lewis stores
Beauty brand Trinny London has struck a retail partnership with John Lewis and will be available in seven stores across the UK and on the department store’s website.
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InterviewQ&A: Skin+Me CEO on partnering with John Lewis and Boots and cracking the skincare market
Retail Week catches up with Skin+Me’s co-founder and chief executive Horatio Cary on the brand’s first retail partnership with John Lewis and Boots, its interesting business model and the journey so far
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AnalysisThe power of a strong retail slogan
As John Lewis reports a rise in visits following the reintroduction of ‘Never Knowingly Undersold’ earlier this month, we can see the power of a retail slogan. We asked some of retail’s best marketers for their favourite retail slogan and why it works
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Opinion‘John Lewis ad has started a conversation, but I’m not sold just yet’
The splash made by John Lewis’ new advert is testament to the retailer’s influence, but it needs to be easier for people to understand the message, believes Kantar’s Lynne Deason
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NewsWaitrose is objecting to a major development in Surrey
Waitrose has added its name to the growing list of those objecting to a major development in Surrey.
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AnalysisReasons to be cheerful at John Lewis as it pulls turnaround levers – but there's a long way to go
If the John Lewis Partnership was a quoted company its shares might have ticked up today as first-half losses were slashed and “significantly higher profits” are expected for the full year.
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NewsWaterstones is returning to Oxford Street in new partnership with John Lewis
Waterstones has announced its return to London’s Oxford Street in a “significant new partnership” with John Lewis Partnership.