All John Lewis Partnership articles
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AnalysisJohn Lewis: Never Knowingly Undersold sales boost, investment up and Tarry’s first impressions
After a big increase in annual earnings, the mood music at John Lewis Partnership is upbeat as it presses on with a turnaround on the back of improved profitability, productivity and cash generation
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NewsJohn Lewis profits triple as it hails ‘progress’ of ongoing transformation
The John Lewis Partnership’s profits have tripled which it says is a ”significant testament” to its ongoing transformation strategy.
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DataThe history of John Lewis Partnership bonuses up to 2025
John Lewis and Waitrose staff have missed out on a bonus once again, despite the retail business seeing a 73% rise in profit before tax.
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NewsWaitrose launches net zero fund to support UK farmers
Waitrose has launched a £500,000 fund to help support its British farmers in their push for net zero.
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NewsJohn Lewis Partnership unveils inflation-busting pay rise
The John Lewis Partnership is to significantly increase staff pay from next month.
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NewsJohn Lewis teams up with Rough Trade for vinyl records launch
John Lewis has partnered with record store Rough Trade to stock and sell vinyl records across its department stores and online.
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NewsJohn Lewis Partnership reaches apprenticeship milestone as Amazon takes on 1,000 new roles
John Lewis Partnership has announced it has enrolled over 5,000 apprentices since 2017, while Amazon is taking on 1,000 new apprentices in the UK in 2025.
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NewsJohn Lewis and Waitrose ‘missed sales targets’ in the run-up to Christmas
John Lewis Partnership is reported to have recorded lower sales and profits than expected in the lead-up to Christmas.
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DataData: Amazon, John Lewis, Asda and Tesco are CX leaders, say consumers
Retail Week recently asked 1,000 UK consumers to name, unprompted, the retailers and brands they feel provide the best shopping experiences
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NewsTimpson, M&S and John Lewis in the top new customer service ranking
M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers. The brand, which recently said that “sales records were broken across the business” for Christmas 2024, narrowly beat John Lewis in the Institute of Customer Service’s (ICS) January 2025 UK Customer Satisfaction Index (UKCSI).
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NewsJohn Lewis chief customer officer steps away after three years
Department store group John Lewis’ chief customer officer Charlotte Lock has stepped down after three years in the role, she has announced on LinkedIn.
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NewsThe products and trends that ‘defined’ 2024, according to John Lewis
2024 bestselling products included Oura rings, barrel leg jeans, SPF50 and dehumidifiers, in a year of “social shopping” dominated by damp weather, the need for good sleep and the ‘Brat girl’ fashion trend, according to John Lewis.
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NewsWaitrose and John Lewis are opening Caffè Nero in-store cafes
John Lewis Partnership is reportedly opening a number of Caffè Nero in-shop cafés within both Waitrose and John Lewis stores across the UK.
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NewsJohn Lewis boss calls budget a ‘two-handed grab’ that will add ‘tens of millions’ of addition costs to business
John Lewis boss Nish Kankiwala slammed the government as he compared the recent budget to a “two-handed grab” which will add “tens of millions” of additional costs to business, The Financial Times reported.
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VideoJohn Lewis store takes starring role in ‘emotional’ 2024 Christmas ad
John Lewis has unveiled its highly awaited 2024 Christmas advert which puts its stores at the heart of “emotional” and “magical” journey of Christmas shopping.
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NewsJohn Lewis strengthens Black Friday offering with big beauty deals
John Lewis has added hundreds of beauty offers to its Black Friday event, including brands like Charlotte Tilbury and Mac as it expects more customers than ever to shop during the promotional period.
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NewsJohn Lewis and Dunnhumby unveil real-time customer insight platform
John Lewis Partnership and customer data specialist Dunnhumby have launched a new insights platform designed to provide real-time insights to partner brands as well as to the retailer.
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NewsIkea, Argos and John Lewis to benefit from a furniture sales boost this quarter
Some of the UK’s biggest furniture and floorcovering retailers are set to benefit this golden quarter as the market makes a return to growth, according to GlobalData.
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NewsJohn Lewis has joined the British Beauty Council as a patron
John Lewis has become a patron of the British Beauty Council, a not-for-profit organisation that engages with businesses and government to address the needs of the beauty sector.
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Opinion‘As JLP’s Kankiwala steps back, will he be the retailer’s last chief executive as well as its first?’
He may be low profile, but Nish Kankiwala looks as if he has played a big part in preparing John Lewis for renewed success, says George MacDonald
