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All John Lewis & Partners articles
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NewsJohn Lewis launches in-store partnership with flooring specialist Tapi
John Lewis has struck a partnership with floorcoverings retailer Tapi, which will open concessions in the department store group’s shops, Retail Week can reveal.
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DataRanking: The best retailers for customer satisfaction
The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most.
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NewsJohn Lewis chief customer officer steps away after three years
Department store group John Lewis’ chief customer officer Charlotte Lock has stepped down after three years in the role, she has announced on LinkedIn.
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Opinion‘A Christmas profit warning is inauspicious, but retail has reasons to be cheerful about 2025’
Despite a hefty profit warning from Shoe Zone, as long as retailers overall meet muted Christmas expectations then City appetite for their shares could pick up in the new year, writes George MacDonald
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News‘Proud moment’ for John Lewis as it wins royal warrant
Department store business John Lewis has been awarded a royal warrant by the king.
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NewsThe products and trends that ‘defined’ 2024, according to John Lewis
2024 bestselling products included Oura rings, barrel leg jeans, SPF50 and dehumidifiers, in a year of “social shopping” dominated by damp weather, the need for good sleep and the ‘Brat girl’ fashion trend, according to John Lewis.
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AnalysisReviewed: the top 10 retailer Christmas adverts of 2024 according to the experts
We’ve gathered a panel of experts from Adland who have worked with some of the best-known retailers and brands in the world to deliver their verdict on some of the biggest retailer adverts of 2024.
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NewsWaitrose and John Lewis are opening Caffè Nero in-store cafes
John Lewis Partnership is reportedly opening a number of Caffè Nero in-shop cafés within both Waitrose and John Lewis stores across the UK.
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GalleryIn pictures: retailers’ spectacular Christmas windows
It’s the most wonderful time of the year for store windows, as retailers seek to create seasonal in-store theatre to stimulate golden quarter spend
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NewsRuggable is opening its first physical store-in-store inside John Lewis
Ruggable is set to open a concession store inside the John Lewis store on Oxford Street, the first of its kind for the brand worldwide.
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InterviewQ&A: Ruggable UK and Europe vice president Clay Wertheimer on fast growth and its first foray into physical retail
As Ruggable prepares to launch its first physical store-in-store within John Lewis’ Oxford Street flagship, Retail Week caught up with its vice-president of UK and Europe Clay Wertheimer.
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GalleryIn pictures: Black Friday – who’s doing it, who’s not, and how deep are the discounts?
Since being imported from the US to the UK by Amazon in 2010, Black Friday has become a firm fixture on retail’s promotional calendar.
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NewsJohn Lewis Black Friday searches spike following return of ‘Never Knowingly Undersold’ pledge
Department store group John Lewis has reported a surge in interest in its Black Friday deals following the return of the Never Knowingly Undersold price promise.
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VideoJohn Lewis store takes starring role in ‘emotional’ 2024 Christmas ad
John Lewis has unveiled its highly awaited 2024 Christmas advert which puts its stores at the heart of “emotional” and “magical” journey of Christmas shopping.
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AnalysisBlack Friday: How can retailers stand out to capture the wallets of cautious shoppers?
As Black Friday weekend nears, Retail Week takes a look at what retailers can do to stand out from a very busy crowd.
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AnalysisHarvey Norman: The retailing thunder from down under hoping to replicate its success in the UK
Australian retailer Harvey Norman may have only landed in England in October, but it’s a brand known to millions down under.
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InterviewQ&A: Chelsea Peers founder on continuing to capitalise on the loungewear boom
Retail Week sat down with premium pyjama and loungewear brand Chelsea Peers founder Tom Pyne, to discuss the ongoing boom of loungewear, the importance of a broad customer base, and how third-party partners have been the key to success.
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NewsJohn Lewis adds buy now, pay later option with Klarna
Department store group John Lewis is to offer online customers a buy now, pay later payment option after teaming up with financial services provider Klarna.
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DataRanking: The top 25 fastest-growing retailers show how we shop the ‘new normal’
Thanks to the Interpath Retail Index 2024, Retail Week can reveal the top 25 fastest-growing retailers and what they tell us about how shoppers behave in the ‘new normal’. To read the full report and see the full list of fastest-growing retailers which goes up to 100, click here.
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VideoJohn Lewis builds up to Christmas with new ad campaign
Department store group John Lewis has unveiled a second raft of ads as part of this year’s three-phase Christmas campaign.