All Loyalty schemes articles – Page 17
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OpinionComment: Rewriting Tesco’s history is neither true nor fair
Tesco has undoubtedly struggled in recent years but some of the criticism of the retailer’s previous management has gone too far.
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NewsMarks & Spencer launches coffee stamp card app to drive customer loyalty
Marks & Spencer has teamed up with Eagle Eye Solutions to test a mobile coffee stamp card app to reward customers for their loyalty.
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AnalysisAnalysis: A look at Dalton Philips' legacy at Morrisons
After five years at the helm of Morrisons, the grocer today revealed that boss Dalton Philips would step down following its year-end results.
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AnalysisMorrisons: What the analysts say about Dalton Philips’ exit and trading
Retail analysts assess Morrisons’ prospects following its Christmas update and news that boss Dalton Philips will leave the grocer.
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NewsNRF: Walgreens exec advises retailers to invest heavily in loyalty schemes
Walgreens exec David Zychinski has warned against retailers being afraid of making high levels of investment in their loyalty schemes.
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NewsTesco app scans Twitter profiles to provide users with gift inspiration
Tesco is seeking to take the stress out of finding Christmas presents by launching an app that trawls social media to generate gift ideas.
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OpinionComment: Why customer relationship management is no longer enough
Customer relationship management (CRM) is too focused on transactions and now retailers must build two-way relationships.
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OpinionComment: If Morrisons can win shopper loyalty it can win over investors
Morrisons suffered another sharp fall on like-for-like sales at its stores over the past quarter to November 2, when sales fell 6.3%.
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NewsGo Outdoors reports increase in full-year sales and earnings
Specialist retailer Go Outdoors has reported an increase in sales and earnings after making a range of improvements to the business.
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NewsMorrisons 'encouraged by progress' despite 6.3% like-for-like fall
Morrisons’ like-for-likes excluding petrol slumped 6.3% in the 13 weeks to November 2 and total sales excluding fuel were down by 3.6%.
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OpinionComment: What to expect from Sainsbury’s strategic review
Hot on the heels of Netto’s touchdown again in the UK Sainsbury’s, a joint venture partner of the Danish discounter, will update next week.
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AnalysisAnalysis: Shop Direct and M&S on the changing face of customer experience
Retail Week’s inaugural Customer Experience Summit highlighted how businesses are transforming in response to shopper expectations.
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Opinion
Comment: How loyalty programmes are evolving to keep shoppers coming back
Traditional schemes may be under strain but loyalty programmes can still give retailers an advantage.
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NewsLoyalty schemes need an emotional connection, says Pets at Home director
Loyalty schemes don’t have to give anything away in order to be successful, according to Pets at Home commercial director Peter Pritchard.
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NewsMcColl's launches loyalty scheme to drive sales and CRM
Convenience retailer McColl’s has launched a loyalty scheme to boost sales and drive its understanding of shopping habits.
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NewsVirtual reality centre opens to help retailers develop loyalty schemes
Marketing firm TCC has created a virtual reality centre to help retailers develop loyalty schemes from the shopper’s perspective.
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NewsThe Works launches loyalty scheme in 'value sector first'
Discount bookseller and stationer The Works has launched a loyalty scheme, which it has called a first for the value sector.
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NewsJohn Lewis fills 'gap in armoury' with launch of its first loyalty scheme
John Lewis is to launch its first loyalty scheme as it aims to build knowledge of its customers and fill a “gap in its armoury”, Retail Week can reveal.
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NewsVideo: Waitrose steps up price competition for loyalty card customers
Waitrose revealed it has upped the number of products cheaper at Waitrose than Tesco in its new TV ads which debuted last night.
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OpinionComment: Could Tesco’s tablet breed a new kind of loyalty?
Tesco today launches its new own brand tablet Hudl which has implications for both the retailer itself and the wider grocery sector.