All Marks & Spencer articles – Page 4
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NewsM&S forced to apologise after website and app go down
Marks & Spencer has become the latest retailer to apologise to customers after its website and app both went down at the weekend.
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Opinion‘The answer does not lie in data, but in the stores’
Starbucks founder Howard Schultz has made some great points about what lies at the heart of business success. They apply to all of retail, believes George MacDonald
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InterviewJody Plows: The CEO transforming Nobody’s Child into more than ‘just a dress brand’
As Nobody’s Child, the fashion brand backed by retail giant M&S, continues to go from strength to strength, chief executive Jody Plows reflects on the journey so far and her plans to make it into a global lifestyle brand.
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AnalysisCan a bumper summer of sport boost retail spend?
A summer of sport is nearly upon us with Euro 2024 and the Olympic Games hitting our screens in the next few weeks. Retail Week asks whether these two sporting spectaculars might prompt consumers to splash the cash
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NewsMarks & Spencer to make ‘biggest single store investment’ in Fosse Park
Marks & Spencer is to undertake its “biggest single renewal investment to date” with an overhaul of its store in Fosse Park, Leicester.
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NewsMarks & Spencer launches free postal donation service for pre-loved clothing
Marks & Spencer is trialling a free postal donation service, in partnership with Oxfam, as it calls upon customers to donate wearable and unwearable clothing with the potential to be used, reused or recycled.
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Innovation of the WeekM&S reduces methane from cows as it accelerates towards net zero
Innovation of the Week is a subscriber-only series highlighting retail initiatives that have caught the eye of our team.
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OpinionJohn Lewis Partnership: where should the new executive team focus?
With the strengthening of its leadership team and the appointment of former Tesco boss Jason Tarry as chair, what does the future hold for John Lewis? Retail Week data and insights director Lisa Byfield-Green examines the areas of the business that require focus and the priorities that lie ahead
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NewsM&S teams up with HSBC to enhance digital customer experience
Marks & Spencer’s banking arm has struck a new deal with HSBC to bring together digital payments and loyalty and create a more personalised experience for customers.
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NewsExclusive: Nobody’s Child ramps up US expansion
Fashion retailer Nobody’s Child has made its bricks-and-mortar debut in Nordstrom and Von Maur stores across the US as it accelerates its expansion strategy, Retail Week can reveal.
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Innovation of the WeekFrom next-gen AI to Apple Vision Pro: 13 global retail innovations shaking up the industry
Here we bring you the latest quarterly roundup of 13 innovations that caught our attention over the past three months, from ways to protect store staff to Apple’s latest device and an explosion of new AI tools.
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NewsExclusive: M&S drafts in ex-Morrisons director to top stores role
Marks & Spencer has appointed a former Morrisons retail operations boss to become its director of central store operations.
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NewsMarks & Spencer launches TV search for design talent
Marks & Spencer is seeking its “next top designer” through a TV talent show tie-up with broadcaster ITV.
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NewsM&S bolsters Nobody’s Child presence with new pop-ups
Marks & Spencer has announced it will open further Nobody’s Child pop-up shops within its stores across the UK, following a successful trial last summer.
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NewsM&S co-chief Katie Bickerstaffe to leave after two years
Marks & Spencer joint chief executive Katie Bickerstaffe is set to leave the company to pursue a portfolio career.
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NewsM&S boss criticises ‘economically illiterate’ business rates revaluation
Marks & Spencer boss Stuart Machin has criticised plans to raise business rates from the end of next month and lashed out at the government’s handling of the economy ahead of today’s Budget.
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NewsM&S claims victory in court battle over Marble Arch store
Marks & Spencer has claimed victory over its Marble Arch store plans after the High Court ruled Michael Gove’s decision to block the redevelopment was “unlawful”.
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NewsOcado boss Steiner won’t rule out legal action over M&S payment row
Ocado Group boss Tim Steiner has vowed he won’t “walk away” from money Ocado is owed as part of its retail joint venture with M&S, with an ongoing spat over performance-linked payments showing no end in sight.
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Opinion‘Body Shop shows standing still is the most dangerous thing you can do in retail’
Retailers such as Lush and Rituals show the kind of mentality that bricks-and-mortar retailers need, by giving customers an experience they can’t get on a screen, maintains Natalie Berg.
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NewsMarks & Spencer unveils ‘biggest ever’ investment in staff pay
Marks & Spencer is investing £89m into retail staff pay – the largest sum it has ever devoted to colleagues.