More on Me + Em – Page 1094
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Video
Anarchy in the UK (retail) – why businesses need to go beyond consumer law
Andrew Magowan is Asos’ general counsel and company secretary and he explains how the remit of consumer law is the bare minimum of what retailers should be offering.
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Swimming with sharks - Shop Direct chief executive Alex Baldock
Shop Direct is undergoing a transformation that is taking it from the sleepy backwater of catalogue retail to the shark-infested waters of ecommerce.
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Screwfix boss Andrew Livingston on its 'obsession with brand consistency'
The Kingfisher-owned trade business is one of the leading examples of multichannel retailing in the UK.
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Designing a truly customer-centric structure - House of Fraser's Andy Harding
House of Fraser chief customer officer Andy Harding gives an insight into the restructuring and redefining of roles within the department store group.
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Fit for the Future: becoming a truly digital-first business, N Brown CIO Andy Haywood
For many progressive retail businesses, IT is fast becoming the single most important driver of business growth.
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A decade of disruption; Hotel Chocolat founder Angus Thirlwell on building a beloved brand
Since its inception, Hotel Chocolat has never played by the rules of what people say a chocolate company should be.
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Emotion, beauty, love: harnessing design to drive recognition and brand choice
How does our brain interpret images, and how do we decode design?
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The tyranny of awe – the 10 principles AO runs its business by, according to chief John Roberts
AO.com has experienced huge success in recent years, from launching an IPO to seeing off one of its great rivals.
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Money Saving Expert’s Martin Lewis on the rise of the aggressive, educated and empowered consumer
Martin Lewis from Money Saving Expert discusses the changing power dynamics in retail as big business grapples with the rise of the new consumer.
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Majestic Wine boss Rowan Gormley on putting the sparkle back into the retailer
At the centre of one of the most significant retail mergers in 2015, Rowan Gormley is the man tasked with putting the magic back into ailing brand Majestic Wine and combining it with Naked Wines, the crowd-funded business he founded.
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Dixons Carphone chief Seb James warns retail is about to be hit by 'asteroid' strike
Dixons Carphone boss Seb James challenges the industry on how quickly it is responding to a converging market and staying one step ahead of customer needs.
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Rory Sutherland: understanding the psychology of shopping - how consumers really think and behave
A rip-roaring exploration of the human psyche and how the brain makes purchasing decisions.
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Lessons from Argos' digital transformation plan
Argos former chief operating officer David Robinson on the retailer’s digital transformation.
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Secret Sales founder Nish Kukadia on ‘turbo retail’ and the scaling challenges of a growing business
Nish Kukadia, the founder of Secret Sales, discusses the benefit of behavioural data when managing business growth.
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Life in a selfie world – how far will the connected consumer go? Facebook's UK managing director
Facebook UK and Ireland managing director Steve Hatch talks us through the incredible pace of change in digital.
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Video
Lord Mandelson on globalisation and comparing politics to retail
Peter Mandelson says politics and retail have more in common than you might think, and discusses the impact of globalisation on supply chains.
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What makes a great retail leader? Co-op, New Look and Poundland discuss
Our panel of respected retail chiefs provide unique insight into how they have led change, both in challenging times and in periods of growth.
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Video
'The death of the superstore has been exaggerated' – Sainsbury's boss
Sainsbury’s chief executive Mike Coupe shares his opinion on a rapidly evolving market and how he sees the big retail and consumer trends playing out.
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News
Metro Group to split into two businesses in a bid to 'accelerate growth'
German retail giant Metro has unveiled plans to split into two businesses in a bid to “accelerate growth” and increase its customer focus.
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News
Mamas & Papas names former Debenhams man as chief marketing officer
Mamas & Papas has appointed a former Debenhams executive as its chief marketing officer to boost its turnaround effort.