All Multichannel articles – Page 126
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OpinionComment: Why in-store technology is just part of the selling process
The days of the unassisted sell, courtesy of a bank of iPads, are not just numbered, they’re probably done and dusted.
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AnalysisAnalysis: Reporting season provides retail health check
Some of retail’s biggest names have updated on their performance, giving an insight into their outlook on shopper trends, the high street and the economy.
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OpinionComment: Evaluating customers' experience is vital
Having worked hard for our money we want to enjoy the whole experience of spending it.
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OpinionComment: Digital emphasis separates old and new retail
I carry in my head scenarios for two retailers, OldRetail and NewRetail. Picture the scenes at their board meetings this week.
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NewsShoppers shun m-commerce as retailers hope for mobile Christmas
The majority of shoppers are yet to embrace m-commerce and have no plans to over the next year despite retailers forecasting a “mobile Christmas” this year.
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InterviewInterview: M&S digital boss Wade-Gery on multichannel transformation
Big changes are on the horizon for Marks & Spencer’s multichannel business. Laura Heywood talks to ecommerce boss Laura Wade-Gery about how she’s making the web the retailer’s flagship store.
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NewsM&S digital boss bemoans dearth of multichannel directors
The lack of multichannel directors on retail boards is hampering the long-term development of digital initiatives, according to Marks & Spencer ecommerce boss Laura Wade-Gery.
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OpinionComment: Technological innovations answer shoppers' demands
Consumers have always been demanding. Whether it’s more information, the newest model or a bigger size, fulfilling such demands has been the fundamental role of the shopkeeper for centuries.
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AnalysisAnalysis: Battle lines redrawn in online fulfilment war
Fulfilment of online orders has become a fiercely fought battleground as retailers tussle to entice customers in a crowded market. Laura Heywood finds out what new weapons are being deployed.
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AnalysisAnalysis: Which multichannel gadgetry really presses shoppers' buttons?
Multichannel gadgetry is high on retailers’ investment agenda. Sarah Butler investigates which technologies are genuinely improving the customer experience and which are detracting from it.
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AnalysisAnalysis: How can retailers prepare for the mobile revolution?
As mobile technology continues to influence the virtual and physical shopping experience, Jon Severs looks at how retailers can prepare for the mobile revolution.
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Analysis
Analysis: Multichannel makeovers create valuable returns
For any retailer, taking a step back and giving the business a multichannel makeover can be a valuable exercise. Glynn Davis examines retailers’ strategies for improving their operating models.
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OpinionNick Bubb’s Verdict: Asos - Amazingly strong online sales?
Back in the past, Asos stood for “As Seen On Screen”, but now it seems to stand for “Amazingly Strong Online Sales”…
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OpinionComment: Three key steps to keeping stores relevant
The book Reshaping Retail by the McKinsey guys on the future of retailing presented some fascinating insights into the impact of technological developments.
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AnalysisAnalysis: PayPal and Apple ramp up the mobile payments race
Apple and PayPal have both unveiled big mobile developments in the past fortnight. Rebecca Thomson surveys the rapidly shifting mobile payment landscape.
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NewsJML to launch new TV shopping channel The Store next month
Home shopping retailer JML is to launch its first TV channel on October 1 called The Store, broadcasting seven days a week.
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InterviewQ&A: Fortnum & Mason boss on appealing to Londoners, new stores and digital growth
Fortnum & Mason chief executive Ewan Venters is enacting a strategy to improve the iconic London department store’s domestic appeal. Retail Week caught up with him a year after he took up the role.
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NewsDunelm poised to launch first national TV ad as part of £3m marketing overhaul
Homewares retailer Dunelm is poised to launch its first national TV ad campaign as part of a £3m marketing overhaul which will see it dropping ‘Mill’ from its branding.
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NewsDixons to allow shoppers to compare prices with rivals in store
Dixons is to tackle showrooming head on with a new app which encourages shoppers to compare its prices with rivals.
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NewsSelfridges to extend global delivery after strong sales
Selfridges is to ramp up its overseas online offer after sales soared when it soft-launched delivery outside the UK.