All Multichannel articles – Page 13
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GalleryStore Gallery: How South American giant Falabella is designing stores for omnichannel
Storied department store group Falabella is one of Chile’s most treasured national brands. Recognised across the region as an early adopter with a track record in innovation, the pioneering traits that helped it win that status are much in evidence.
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NewsDr Martens’ profits climb as online sales soar
Footwear brand and retailer Dr Martens has posted a rise in annual sales and profits, helped by strong online growth.
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Opinion‘V-shaped recovery masks wildly divergent retail performance’
Not a day seems to have passed recently without a CVA or job losses from one retailer or another as a result of the lower footfall, lower spend and acceleration in shift online caused by the pandemic.
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OpinionCatriona Marshall: ‘We bounced back with talent, knowledge and loyalty in place’
Former Hobbycraft chief executive Catriona Marshall, who now owns specialist retailer Running Bear, on how the coronavirus pandemic meant creating an online business overnight and the adoption of a new business model
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Opinion‘As Amazon plots Go stores, bricks-and-mortar retailers must up their game’
Online giant Amazon has had a good pandemic and effectively put into practice the maxim that crisis can spell opportunity, writes George MacDonald.
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AnalysisThe Big Question: Is Sharon White’s strategy the right one for John Lewis Partnership?
John Lewis Partnership chair Dame Sharon White has launched a sweeping strategic shift in a bid to revive the group’s flagging fortunes. Here, experts weigh in on whether her plan is the right one
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OpinionThierry Garnier: ‘In a crisis, speed, agility and empowerment beat perfection’
B&Q owner Kingfisher’s chief executive Thierry Garnier on how the home and DIY retail giant responded to the Covid-19 pandemic, and why ‘done is better than perfect’
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NewsAmazon prepares to launch chain of Go stores in UK
Online giant Amazon intends to launch as many as 30 Amazon Go cashierless convenience stores in the UK.
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NewsPets at Home boss Pritchard: Pets ‘playing bigger part’ in life after lockdown
The lockdown lifestyle of working from home has seen the UK demand for pet ownership jump – a trend that Pets at Home chief executive Peter Pritchard plans to capitalise on.
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Opinion‘John Lewis chair White keeps the best and updates the rest’
Meet the new John Lewis, same as the old John Lewis – up to a point, anyway. And up to an important point, which should never be lost.
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Opinion‘Don’t believe all the online hype – Next and Majestic show value of stores’
Amid a slew of strategic shifts focused on online growth and store closures, it was refreshing to have some timely reminders of the power of bricks and mortar this week.
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NewsJohn Lewis chair White sets out new course in strategy update
Department stores and grocery group John Lewis Partnership has revealed the direction it will take following a strategic review.
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AnalysisAmazon delivery offensive: grocery game-changer or false dawn?
Online powerhouse Amazon is taking on the big grocers with a free delivery service. Here, Retail Week’s executive editor and editor debate whether the new offensive will change the grocery landscape.
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Opinion‘Working from home is here to stay and retail must adapt’
As face masks became mandatory for shoppers on Friday, it was a stark reminder that the Covid-19 pandemic is far from over.
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NewsHotel Chocolat to meet profit expectations as sales rise
Hotel Chocolat expects to hit full-year profit guidance as full-year sales rose despite a decline in revenues during lockdown.
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NewsTed Baker encouraged by recent trading and online growth
Ted Baker has reported “resilient trading” despite the impact of the coronavirus pandemic and is encouraged by progress on its transformation plan.
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NewsJohn Lewis unveils virtual personal shopping service
Department store group John Lewis has launched a virtual personal shopping service using Zoom.
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AnalysisAnalysis: How Dixons Carphone’s new model will supercharge bricks and clicks
Dixons Carphone was set to fulfil its promises before coronavirus struck and chief executive Alex Baldock remains certain the retailer is on the right track as it builds an omnichannel proposition.
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AnalysisRetailers must improve data analytics to win consumer spend, experts warn
The ability to perform data analytics at speed is going to unlock growth in these uncertain times, a panel of leading experts has told Retail Week.
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Retail VoiceFive key concerns when optimising multichannel stock
If the global pandemic has taught us anything it is that agility is key and those that can be flexible will come out on top in the survival of the fittest.