All Multichannel articles – Page 164
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AnalysisSites: John Lewis Vs Argos
Matt Gordon, Co-founder of Limited Space, shares his view of good and bad websites.
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OpinionCustomer service worth talking about
Customer service is increasingly the key point of difference for retailers.
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OpinionHow Dixons boss Sebastian James intends to see off the online threat
New Dixons boss Seb James marked his 100th day in the job last week and today, presenting the retailer’s full-year results for the first time, outlined his strategic priorities.
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InterviewQ&A: Shop Direct's new boss Alex Baldock
Shop Direct’s new boss Alex Baldock speaks to Retail Week about his new role.
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NewsDixons sets out new strategic priorities as profits rise
Electricals group Dixons is moving into a new strategic phase and has posted full-year profits at the top end of expectations.
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NewsKiddicare to roll out localised websites
Morrisons-owned maternity etailer Kiddicare is localising prices on its international websites to make its offer more targeted and competitive.
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AnalysisHighs and lows of click-and-collect
As retailers step up their multichannel offers, click-and-collect forms a core part of the shopping experience. Anna Richardson Taylor examines some of the more – and less – impressive services.
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NewsMajestic Wine hires new commercial boss
Majestic Wine has appointed a new commercial director as it continues to defy market conditions to record sales increases.
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OpinionComment: Sainsbury’s King gets top spot in Retail Week Power List
After several years of continuity at the top of Retail Week’s Power List, 2012 is the second year in a row we’ve had a change in the number one slot.
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AnalysisRetail Week Power List 2012
Retail Week’s annual ranking of retail’s leaders, sponsored by our corporate partners Green Park, Hermes, Manhattan Associates and Tata Consultancy Services.
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News
Ahold’s chief executive anticipates profit boost
Ahold’s chief executive Dick Boer has said that he anticipates linking the retailer’s bricks-and-mortar operations to bol.com in future, as a means of boosting profit at the recently acquired online retailer.Boer told newspaper Het Financieele Dagblad that he sees possibilities to work together in categories such as cooking and home ...
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NewsOnline sales surge during Jubilee
Online sales soared 13% year-on-year last month helped by the Queen’s Diamond Jubilee.
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OpinionComment: Preparing for website traffic peaks
Week in, week out we read stories about websites failing in the face of overwhelming success.
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OpinionBoost for Argos as it stems decline
So used has the City become to dismal trading at Home Retail’s flagship Argos business that any sign of respite prompts jubilation.
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OpinionEcommerce skills gap is hard to fill
Mind the gap – the skills gap that is. Everyone knows that supply can’t meet demand when it comes to ecommerce roles.
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AnalysisAnalysis: Why Walmart shoppers are scared of spending online
Walmart’s Pay With Cash scheme allows shoppers to order online and pay with cash in store. But when paying for their goods, 40% of them chose to use other forms of payment - Retail Week’s content partner StorefrontBacktalk asks why.
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News
Walmart teams up with Procter & Gamble in month-long promotion
Walmart has teamed up with Procter & Gamble in a month-long promotion of online and mobile shopping in New York City.A lorry covered with QR codes for several P&G products, including Bounty paper towel, Head & Shoulders shampoo and Lams dog food, will tour the city. New Yorkers can use ...
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AnalysisOutsourcing: Is it right for your business?
Retail is about selling products, so outsourcing non-core business functions can make sense for retailers. Anna Richardson Taylor examines the issue.
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News
Walmart’s Pay with Cash scheme accounts for nearly 2% of online orders
Walmart’s Pay with Cash scheme – which allows shoppers to order online and pay in cash in store – accounts for nearly 2% of online orders, according to Joel Anderson, chief executive of Walmart.com. He told a conference in Chicago that 30% of Pay with Cash customers were new to ...