All Multichannel articles – Page 2
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Opinion‘Department store leadership merry-go-round shows a sector wanting to change’
After a tough time, the remaining top department store players are in a good position to play to their strengths, believes George MacDonald
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Retail VoiceStaying ahead of the payment curve: using customer data to drive growth
Creating long-lasting loyalty as well as giving shoppers a seamless experience is the holy grail for any business. Lloyds Bank’s Ajit Ramachandran takes a look at how retailers can use customer data to stay one step ahead of competitors
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Supplier InsightHow embedded finance is enabling retail growth
Embedded finance is boosting basket sizes and driving conversion across the sector as integrated payment options offer shoppers a seamless checkout experience
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NewsTHG-owned Lookfantastic to open first physical store
THG-owned ecommerce beauty retailer Lookfantastic is stepping into physical retail with its first high street store.
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Retail VoiceRevealed: The three Cs consumers want from their deliveries
Retailers spend huge sums on attracting new customers and trying to hold on to the ones they’ve got. But as online shopping’s popularily continues, nShift’s Mattias Gredenhag examines how retailers can stand out from the ever-growing crowd
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Retail VoiceHow to scale up marketing output with creative automation
With retail marketing becoming ever more complex, Relayter examines how to boost output without overloading your workforce
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Retail VoiceCustomer reviews reveal how to be a five-star retailer
A simple omnichannel experience is key in today’s retail world if you are to get flawless feedback from shoppers. HomeByMe’s Daniel O’Meara lets you in on the secrets of securing a five-star review
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NewsThe Range launches rapid click and collect in just 60 minutes
Value variety retailer The Range has improved its click-and-collect service so that customers can pick up their orders in 60 minutes.
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DataRanking: The top 15 most productive fashion retailers
We’ve teamed up with our sister brand Retail Navigator to give you a rundown of the fashion retailers that have the lowest cost of staff to sales ratio, and are therefore the most productive players in the sector.
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NewsWilko relaunches click and collect from more than 200 locations
Wilko has relaunched its click-and-collect service at more than 200 collection points across the country, free of charge.
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Retail VoiceThe four ingredients of a great delivery strategy
From scalability to agility, nShift’s Mattias Gredenhag examines the four must-haves retailers need to consider when it comes to delivery
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NewsHolland & Barrett invests £4m in women’s health
Holland & Barrett is investing over £4m in its women’s health offer as it kicks off its new ‘Own Every Day of the Month’ campaign to bring awareness and education to women’s health issues.
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NewsNext strikes deal with Myntra to ramp up Indian expansion
Next has partnered with Myntra on a franchise agreement that will see the Next brand offered both in stores and online across India.
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Supplier InsightRevealed: Four ways retailers can reduce omnichannel friction
Simplifying sign-ins, prioritising privacy and delivering consistency can all help build consumer trust and have a knock-on positive impact on a retailer’s bottom line
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Retail VoiceDon’t let innovation and choice fall down the priority list
As consumers become ever more discerning, Worldpay’s Pinar Koygun takes a look at five ways retailers can deepen their engagement with customers
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Opinion‘Currys shareholders should hold out for a valuation that reflects long-term prospects’
For pretty much as long as China’s economic star has been in the ascendant, there has been speculation that one of its new generation of digital retail powerhouses might move to swoop on a venerable UK name.
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Supplier InsightRevealed: Two-thirds of retailers are using AI to drive personalisation
Almost two-thirds of retailers are already using AI to enhance personalisation, despite cost reductions being a key focus for IT leaders this year.
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Retail VoiceMake deliveries and returns the focus of peak 2024 planning
From returns strategies to sustainability tracking, nShift’s Lars Dige Pedersen looks at how retailers can lay the groundwork for a triumphant 2024
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NewsDunelm bolsters digital capabilities with new board members
Homewares giant Dunelm has drafted in two new board members with strong digital commerce backgrounds.
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NewsSosandar posts record quarter driven by ‘strong performance across all channels’
Fashion retailer Sosandar has posted a record golden quarter 23% increase in revenue year on year to £14.3m, up from £11.6m in the previous year.