All Multichannel articles – Page 21
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OpinionOpinion: Click and collect can be an ‘experience’
Whichever way you cut it, clicking and collecting has to be the ultimate non-experience that can take place in a store.
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OpinionOpinion: How to survive the crisis on the high street
Three years ago, I gave a talk called ‘Is There Life After The High Street?’ about what I thought the future of retail would look like and why I withdrew my company Argenteus from physical retail in favour of online.
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Retail VoiceThree steps to delivering the perfect order
David Turner, senior director EMEA marketing at Oracle NetSuite, reveals the three steps retailers can take to ensure customers keep coming back.
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AnalysisAnalysis: Five ways Carpetright aims to get back on track
Floorcovering specialist Carpetright has capped a torrid year with £70.5m of pre-tax losses.
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AnalysisAnalysis: Can Big Tech partnerships reboot retail?
Where once a retail deal might have meant a merger or acquisition, the focus now is increasingly on partnerships – especially with technology companies.
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OpinionOpinion: Talking a good game is not the same as innovation
Retailers are some of the most efficient and effective organisations in existence today.
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OpinionOpinion: Expect UK retail to mirror Carrefour-Google deal
In the old days, a landmark retail deal would typically mean an audacious M&A. Walmart’s acquisition of Asda or Kingfisher’s pounce on Castorama set the tone.
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OpinionOpinion: Trouva’s founder on expanding into Germany
We know from the two years we’ve been around in the UK that independent retail can thrive in an omnichannel environment, but why limit ourselves to this country?
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AnalysisHow unified retail will transform shopping as we know it
‘Unified retail’ is the latest term to be batted around boardrooms but – as our new digital guide finds – it is more than just a buzz phrase.
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OpinionOpinion: Customer-centricity is only way for retail to thrive
The recent spate of high profile retail failures has highlighted the challenges facing legacy store-based organisations trying to survive and thrive in a digital world.
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OpinionOpinion: Digital shift creates high street opportunity
The retail landscape has evolved hugely over the past few years, but it’s not all doom and gloom for the high street.
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NewsJoules profits to beat expectations after sales surge
Joules expects full-year profits to come in just ahead of City expectations after sales rose strongly last year.
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OpinionOpinion: Retail lessons from Apple’s $1trn valuation
Tech giant Apple stands on the cusp of being the highest valued American company ever, close to a capitalisation of $1trn.
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AnalysisIn pictures: China’s Alibaba and JD.com reinvent stores
Retailers are looking East, not West, for the future of retail. John Ryan goes to China to see the tech-enabled stores of ecommerce giants Alibaba and JD.com.
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AnalysisVodcast: are retailers investing in the wrong areas?
Retailers need to shift tech investment away from front-end capabilities and focus on back-end capabilities, former House of Fraser CIO Julian Burnett has warned.
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NewsMatalan posts profit rise after full-price sales focus
Matalan has recorded a rise in full-year profits after achieving an 11.7% uplift in full-price sales.
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NewsM&S calls for new retail property model
Marks & Spencer chief executive Steve Rowe has added his voice to the chorus of concern over retail’s property cost crisis.