All Multichannel articles – Page 23
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AnalysisAnalysis: Walmart vs Amazon – clash of the titans
Walmart last week unveiled a same-day online grocery delivery service that will cover about 40% of US households by the end of the year.
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Retail VoiceDemocratising data analytics through automation
In the past, data analytics was the preserve of big business, reserved for those that could afford technology costing thousands of pounds and had the budget to employ teams of data scientists.
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OpinionOpinion: Next’s plan, not just profits, under scrutiny
Lord Wolfson deviated from the proverbial hymn sheet he’d been singing from for the past 18 months when Next last updated the market in January.
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OpinionJohn Lewis’ profit challenge applies across retail
John Lewis’ results showed that today in retail you need to run to have the slightest hope of even standing still, never mind advancing.
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NewsM&S boss Steve Rowe on its digital transformation
Marks & Spencer boss Steve Rowe admitted the retailer has “been behind” on its digital transformation, but insisted it is changing “rapidly”.
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NewsSainsbury's Argos boss targets £2bn m-commerce sales
Sainsbury’s Argos boss John Rogers says the retailer is on track to hit £2bn of m-commerce sales by the end of its current financial year.
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Retail VoiceUnified retail and the future of shopping
Salesforce director of UK retail Chris Wood discusses the importance of technology and data in creating a seamless shopping experience across channels.
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OpinionOpinion: Not all stores are members of the living dead
Does more retail technology mean fewer physical shops and perhaps, ultimately, almost none?
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OpinionFollow Nike’s lead and remodel the brand/retail deal
It’s time to rethink economic partnerships and reward stores for their role in sales, no matter in which channel transactions are made.
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Retail VoiceNot every economic downturn need impact your business
Andy Longhorn at Barclays Partner Finance discusses how retailers and consumers can reap the benefits of point-of-sale finance.
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AnalysisPodcast: The secrets to success in customer experience
From virtual reality runway shows in fashion stores to the rise of the chief customer officer, customer experience is retail’s new battleground.
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Retail VoicePayments in 2018: how to meet customer expectations
A laser focus on speed and security will enable brands to give consumers the payment experience they want, writes Andy McDonald.
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AnalysisAnalysis: Chinese etail giant JD.com has UK in its sights
Chinese ecommerce powerhouse JD.com has international expansion on its agenda and has identified the UK as a key target as it pushes into Europe.
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DataInfographic: Are consumers ready for Amazon Go?
Amazon is forging ahead with its revolutionary store format, but is it the experience that customers want?
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VideoWatch: Are retail leaders prepared for 2018?
There have been some mixed messages emanating from the retail industry in recent months, so how have the industry’s leaders planned for 2018?
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OpinionOpinion: Retailers and landlords – stop the King Canute act
Retailers have provided a blizzard of updates throughout January on their Christmas trading performance.
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DataInfographic: Retailers adopt a cautious outlook
Uncertainty among consumers has led the retailers we interviewed to adopt a cautious outlook for 2018.
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OpinionOpinion: Amazon Go – the future of convenience retail?
Amazon has finally opened its Amazon Go convenience store to real-world shoppers following a year-long trial.
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AnalysisAnalysis: Where next for Dixons Carphone under Baldock?
It’s all change, once again, for the electricals giant, which has transformed dramatically since the merger of Dixons and Carphone Warehouse three years ago.
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OpinionOpinion: Winning the battle for customers
In today’s fast-changing multichannel environment, retailers must follow the rules of engagement to emerge victorious.