All Multichannel articles – Page 24
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Retail VoicePayments in 2018: how to meet customer expectations
A laser focus on speed and security will enable brands to give consumers the payment experience they want, writes Andy McDonald.
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AnalysisAnalysis: Chinese etail giant JD.com has UK in its sights
Chinese ecommerce powerhouse JD.com has international expansion on its agenda and has identified the UK as a key target as it pushes into Europe.
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DataInfographic: Are consumers ready for Amazon Go?
Amazon is forging ahead with its revolutionary store format, but is it the experience that customers want?
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VideoWatch: Are retail leaders prepared for 2018?
There have been some mixed messages emanating from the retail industry in recent months, so how have the industry’s leaders planned for 2018?
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OpinionOpinion: Retailers and landlords – stop the King Canute act
Retailers have provided a blizzard of updates throughout January on their Christmas trading performance.
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DataInfographic: Retailers adopt a cautious outlook
Uncertainty among consumers has led the retailers we interviewed to adopt a cautious outlook for 2018.
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OpinionOpinion: Amazon Go – the future of convenience retail?
Amazon has finally opened its Amazon Go convenience store to real-world shoppers following a year-long trial.
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AnalysisAnalysis: Where next for Dixons Carphone under Baldock?
It’s all change, once again, for the electricals giant, which has transformed dramatically since the merger of Dixons and Carphone Warehouse three years ago.
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OpinionOpinion: Winning the battle for customers
In today’s fast-changing multichannel environment, retailers must follow the rules of engagement to emerge victorious.
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NewsShop Direct names interim CEO as Christmas sales spike
Shop Direct has named group finance director Derek Harding as its interim chief executive following a spike in Christmas sales.
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AnalysisAnalysis: Reinventing stores – inspiration from China
As traffic to high street stores continues to decline and ecommerce sales rise, many retailers face a fight to survive.
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OpinionOpinion: Sense of purpose needed as retail polarises
Why does your company exist? If you run shops, what is their point?
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OpinionOpinion: Leaders will make a real difference in 2018
Retail’s challenges are not new. How managers meet the challenges will separate winners and losers in the new year, argues former Asda boss Andy Clarke.
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GalleryJD.com moves offline with tech-powered supermarket
A new supermarket chain has opened its doors in China, blending online and offline retail.
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Retail Voice
Three ways to turn festive shoppers into lifelong customers
Why brand purpose, consistency and transparency are crucial to long-term customer loyalty.
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OpinionOpinion: Walmart dropping ‘Stores’ is sign of the times
Christmas may not be out of the way yet, but Walmart has already made one New Year’s resolution.
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OpinionCustomer experience lessons from Retail Week Interiors
The recent Retail Week Interiors conference provided great examples of outstanding customer experience.
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OpinionOpinion: Is price the only thing that matters?
As retailers feel the squeeze of inflation, CollectPlus chief executive Neil Ashworth argues the case for creative thinking to find efficiencies without compromising on experience.
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Retail VoiceThe battle for customer loyalty
Debbie Johnson, regional sales director for retail at Dell EMC, shares her vision for omnichannel strategy.
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OpinionWhat Alibaba can teach others about bricks and mortar
Alibaba’s vision of ‘new retail’ involves a multi-billion-dollar investment in stores that are ‘enhanced’ by data, technology and personalised services – and other retailers should take note.
