All Multichannel articles – Page 3
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Retail VoiceInsider tips to keep future shoppers coming back
No matter the demographic, shoppers’ expectations are sky-high these days, with a seamless omnichannel experience expected as standard. What can retailers do to keep future consumers happy? Worldpay’s senior director of global retail Pinar Koygun reveals all.
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Retail VoiceHow to banish basket abandonment and drive loyalty
Billions more pounds a year could be spent by shoppers if online checkouts were simplified. Mastercard examines how retailers can streamline their services to ensure consumers don’t fall at the final hurdle
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Retail VoiceReflecting on the biggest ecommerce drivers of 2023
From delivering on delivery to winning websites, Elavon’s Michael Bosshammer takes a look at the key areas retailers should focus on for 2024
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NewsFarmison & Co relaunches butcher counter and click and collect
Direct-to-consumer butcher Farmison & Co has reopened its butcher counter in Ripon, Yorkshire, and click-and-collect service.
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Retail VoiceWhat you might not know about digital wallets
Digital wallets have become a staple in the payments landscape over the past few years. Michael Bosshammer, Elavon Europe head of corporate retail, looks at the essential need-to-knows.
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NewsIkea launches more Tesco car park pick-up locations
Ikea will roll out more mobile pick-up points following a successful trial in partnership with Tesco.
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AnalysisCustomer 2024: Three trends shaping the digital strategies of H&M, Nike, Ikea and more
As customer expectations continue to rise, retailers must make every online touchpoint count. Building on consumer research, we explore where retailers are already investing to stay ahead of the curve – and what trends will stick.
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AnalysisTikTok Shop: three retailers nailing social commerce
Over 1.5 million UK businesses are now on the TikTok app, and the brand reports that the number of merchants joining its ecommerce platform is growing “rapidly”. We spoke to three social-savvy businesses that have made a success of it.
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AnalysisRetail Horizon 2024: Industry optimism amid consumer caution and global uncertainty
Retailers are emerging cautiously from recent macroeconomic challenges. As inflation moderates and supply chain pressures ease, businesses are looking ahead with measured optimism.
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NewsMatalan drafts in former M&S digital boss as director
Value fashion retailer Matalan has appointed former Marks & Spencer digital boss Jeremy Pee to its board.
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Retail VoiceDoes retail need therapy?
As unified retail continues to be a buzzphrase across the sector, Aura’s Adam Wilson questions whether the retail industry is on the right track for future growth and how customer expectations are being met
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Retail VoiceBeyond the price tag: winning loyalty from younger shoppers
When it comes to boosting long-term loyalty among younger shoppers, it’s not all about promotions and pricing, as American Express’ Dan Edelman explains
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NewsWilko returns to the high street as The Range owner plans ‘aggressive’ store rollout
Wilko shops on high streets and retail parks are to be opened by the brand’s new owner with the first five branches trading in time for Christmas, Retail Week can reveal.
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Opinion‘Stores will be stars again this Christmas as they play to strengths’
A post-pandemic bounceback by stores is likely to continue at Christmas, powered by their experiential and omnichannel appeal.
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Retail VoiceWhat is really driving in-store spending?
As retailers prepare for their busiest time of year, Elavon Europe’s Michael Bosshammer examines consumers’ main motivations to spend
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NewsExclusive: Fenwick back in black after sale of Bond Street store
Department store group Fenwick has reported a return to profit, Retail Week can reveal.
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NewsSosandar swings to loss as it unveils debut store plans
Sosandar has swung to a loss in the first half of the year despite an increase in revenue as it unveiled plans to expand its omnichannel strategy.
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Retail VoiceFour ways to deliver for customers during peak season
With the pressure now on across the sector to deliver the most successful Christmas possible, nShift’s Lars Dige Pedersen examines four ways retailers can excel when it comes to the last mile.
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Opinion‘Retailers must operate as loyalty companies, not businesses with a loyalty scheme’
Loyalty must sit at the centre of a brand’s strategy and positioning – think Starbucks Rewards or Amazon Prime – believe Eagle Eye’s Sarah Jarvis and Tim Mason
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InterviewRituals MD Penny Grivea: ‘If you can make it in London, you can make it anywhere’
Rituals has opened doors to its latest on London’s Oxford Street as it expands its bricks-and-mortar estate across the UK and transforms into a truly omnichannel brand.