All Multichannel articles – Page 5
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Retail VoiceHow can retailers tackle the ‘returns crunch’?
With the cost-of-living crisis proving a crunch time for customer returns, Advanced Supply Chain Group’s Ben Balfour examines how firms can navigate this latest challenge smoothly
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Retail VoiceThe five biggest trends in payments for retail
Letting your customers pay the way they want to should be top of the agenda for retailers, says Elavon’s Michael Bosshammer as he takes a look at the biggest payment movements right now
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AnalysisPets at Home: What will its world-beating pet care platform look like?
Pets at Home this morning unveiled a set of record results, boasting a 6.6% jump in sales to £1.4bn and delivering an underlying profit before tax ahead of guidance
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InterviewQ&A: Space NK’s Andy Lightfoot on being truly multichannel and fighting competition
Space NK chief executive Andy Lightfoot speaks to Retail Week about the importance of high streets in today’s climate, the true meaning of experiential retail in beauty, Sephora and his journey at the retailer since being promoted four years ago
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AnalysisStrategy spotlight: Five ways Kingfisher is maximising growth with Screwfix
Barring the huge boost for the sector during the pandemic, DIY giant Kingfisher has been reliant on its Screwfix trade-counter format to drive sales and profit growth in recent years. Meanwhile, its larger businesses, including B&Q in the UK and Brico Dépôt and Castorama in France, have struggled in a difficult trading environment
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NewsGymshark CEO says brand’s future is on the high street
Gymshark founder and chief executive Ben Francis has said the long-term future of the brand is on the high street and physical stores.
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Opinion‘As Walmart automates, people still come first in retail’
Retail giant Walmart has unveiled what it described as building blocks that will “help define the next chapter of retail”.
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Retail VoiceWhy returns costs retailers 6% of RRP on all sales
As the volume of returns continues to grow and the cost becomes unsustainable, Katie Quarmby, director at Newton Europe, explains why retailers need to rethink their approach to managing this valuable stock.
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AnalysisWatch: How The Edit LDN is hiring top talent to disrupt in challenging times
Creating new, ROI-driving roles is key to becoming a disruptive force to be reckoned with, reveals a retailer that is growing revenue 500% year on year. Find out more in our virtual discussion, free and on demand
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GalleryStore gallery: Slow-fashion brand Odd Muse opens 'dream' store
Fashion retailer Odd Muse has unveiled its first pop-up shop in London’s Covent Garden, to allow customers to shop the collections “in person for the first time ever”.
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NewsExclusive: Chinese newcomer Miniso eyes Northern Ireland or Scotland as part of major UK expansion
Chinese lifestyle retailer Miniso is set to expand its store estate in Northern Ireland or Scotland as it aims to have 50 stores in the UK by 2025.
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AnalysisFive of the most disruptive moves in retail history
From the emergence of Amazon to the rise of subscription boxes, we take a look at five of the most disruptive moves in retail from the past 20 years ahead of next week’s live virtual discussion Disrupt or be disrupted: the retailers succeeding in a permacrisis
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Retail VoiceWhy AI is the ultimate colleague
With excellent customer experience now the formula for retail success, Zendesk’s Eric Jorgensen discusses why AI could be the ultimate colleague in delivering this.
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AnalysisStrategy spotlight: Five ways John Lewis can deliver on its Partnership Plan
As the John Lewis Partnership (John Lewis and Waitrose) approaches the midway point in its five-year Partnership Plan – an ambitious strategy launched in 2020 through which it is targeting £400m profit by year five – is it on track to achieve its goals? The Retail Week analyst team investigates how its department store arm can succeed in a challenging retail environment
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Retail VoiceThree priorities for tech leaders
With the sands of retail shifting rapidly, Netpremacy takes a look at what this means for technology leaders, where their priorities lie and what their investment strategies look like for 2023
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AnalysisBoots predicts the six biggest beauty trends to come in 2023
From hyper-feminine coquette aesthetics to fresh dewy skin and affordable beauty, Boots has revealed the biggest trends that will shape the world of beauty in 2023.
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NewsExclusive: Marks & Spencer exits home energy market to focus on ‘better retail’
Marks & Spencer has ended its home energy supply venture, transferring customers to partner Octopus.
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AnalysisAnalysis: How The Range went from market stall origins to cracking UK’s top 30 retailers
In Retail Week’s recent ranking of who the top 30 retailers in the UK will be by 2026, The Range and Adidas were the two new entries that are set to take the 28th and 30th spot respectively.
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NewsWilko to launch click and collect across all stores
Wilko is expanding its omnichannel capability by launching a click-and-collect service for the first time across all of its UK stores.
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InterviewInterview: Jollyes CEO Joe Wykes on expansion, competition and staff happiness
From new store openings to Christmas trading results, petcare retailer Jollyes is celebrating a year of record-breaking and chief executive Joe Wykes has no intention of taking his foot off the accelerator
