All Multichannel articles – Page 6
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Opinion‘As Amazon falters, now is the moment for omnichannel retailers to excel’
As the tech giant wobbles and footfall recovers, smart multichannel retailers have a genuine opportunity to ‘do what Amazon does not’, writes Lisa Byfield-Green
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AnalysisAnalysis: Next’s Lord Wolfson – caution in 2023 but ‘light at end of tunnel’ for retailers
A profit upgrade but reduced expectations for the year ahead – what to make of Next’s Christmas update? Chief executive Lord Wolfson unpicks the trading messages
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NewsJohn Lewis extends delivery window for last-minute Christmas shopping
John Lewis has extended its Christmas delivery and click-and-collect windows to capture sales from last-minute shoppers.
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Opinion‘In belt-tightening times, prioritising your digital business is critical’
Where should retailers invest for value that can endure beyond this economic downturn? Brian Kalms, managing director at AlixPartners, explores the priority areas
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Retail VoiceHow retailers can tap into Gen-Z’s values-focused mindset
Gen Z is ushering in a whole new era of values-based shopping, according to Pinterest’s Grace MacDonald.
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Retail VoiceFive ways retailers can avoid basket abandonment online
The movement of money is the life-source of commerce, says Elavon Europe’s Rob Evans, who explains the pan-European changes that have made the way we pay safer, quicker and easier
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Retail VoiceHow UK retailers can learn from China
Chinese shopping and media consumption habits are very different to the rest of the world, says BAV Group’s David Roth, and UK retailers can learn plenty from the innovative ways in which businesses present and communicate
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NewsHotel Chocolat pins hopes on stores in tough trading conditions
Hotel Chocolat bosses hope the resurgence of stores will help it navigate tough conditions following a year of restructuring.
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Retail VoiceThree reasons why Pay by Bank can help win customers
Can the way in which a customer pays really enhance the customer experience and drive real value for the retailer at the same time? fumopay’s Kevin Ludford believes it can.
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NewsPrimark goes live with click-and-collect trial
Primark has launched its highly anticipated click-and-collect trial this morning.
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AnalysisStrategy spotlight: Five reasons Next will win during times of economic crisis
As the UK economy continues to destabilise, will Next’s enviable ecosystem and willingness to invest be enough to steer it unscathed through the volatility?
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Retail VoiceConsumers are not in a forgiving mood this holiday season
Despite tough trading conditions, consumers have higher expectations for customer service than ever before. Zendesk’s Eric Jorgensen examines how smart retailers are preparing for the most challenging golden quarter in years
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Retail VoiceThe future of fluid customer journeys at the virtual checkout
With consumers demanding online payments be as swift and efficient as possible, Axerve’s Alessio Damonti asks what retailers can do to reduce friction at the virtual checkout.
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Retail VoiceHow retailers can stand out for what they stand for
Brands should focus on inspiring and not interrupting, says Pinterest’s Tim Woollias, who takes a look at three retailers who have used inspiration to boost sales
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NewsExclusive: Fenwick sales rise and losses slashed after weaning itself off ‘discounts drug’
Department store business Fenwick increased sales and cut losses last year as it turned pandemic challenges into opportunities by changing its business model.
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Retail VoiceDebunking four of the biggest AI myths
It’s a buzzword that continues to dominate retail conversations yet there are still misconceptions around its practical uses. GreyOrange’s Samay Kohli wants to help retailers realise the benefits of AI for their supply chains.
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OpinionLuke Jensen: ‘Amid cost-of-living crisis we must face fact we’ve struggled to address food waste for too long’
Smart online technologies can play a major role in waste reduction in shoppers’ homes, argues Ocado Solutions’ chief executive
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NewsJohn Lewis unveils initiatives to ‘help customers spread Christmas costs’
Department store business John Lewis has detailed plans to enable customers to “manage Christmas costs as they suffer from the high cost of living”.
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InterviewInterview: Poundland’s Barry Williams on Christmas, cost of living and gunning for the grocers
Retail Week sits down with Poundland boss Barry Williams to discuss the challenges and opportunities presented by the cost-of-living crisis, the retailer’s growing focus on new categories and building a profitable online business from a standing start
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Opinion‘Next two years will set tone for another chapter of retail channel evolution’
Pureplays face critical strategic decisions and omnichannel retailers have a window of opportunity, believes OC&C Strategy Consultants’ Matt Coode