All Multichannel articles – Page 7
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Retail VoiceConsumers are not in a forgiving mood this holiday season
Despite tough trading conditions, consumers have higher expectations for customer service than ever before. Zendesk’s Eric Jorgensen examines how smart retailers are preparing for the most challenging golden quarter in years
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Retail VoiceThe future of fluid customer journeys at the virtual checkout
With consumers demanding online payments be as swift and efficient as possible, Axerve’s Alessio Damonti asks what retailers can do to reduce friction at the virtual checkout.
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Retail VoiceHow retailers can stand out for what they stand for
Brands should focus on inspiring and not interrupting, says Pinterest’s Tim Woollias, who takes a look at three retailers who have used inspiration to boost sales
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NewsExclusive: Fenwick sales rise and losses slashed after weaning itself off ‘discounts drug’
Department store business Fenwick increased sales and cut losses last year as it turned pandemic challenges into opportunities by changing its business model.
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Retail VoiceDebunking four of the biggest AI myths
It’s a buzzword that continues to dominate retail conversations yet there are still misconceptions around its practical uses. GreyOrange’s Samay Kohli wants to help retailers realise the benefits of AI for their supply chains.
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OpinionLuke Jensen: ‘Amid cost-of-living crisis we must face fact we’ve struggled to address food waste for too long’
Smart online technologies can play a major role in waste reduction in shoppers’ homes, argues Ocado Solutions’ chief executive
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NewsJohn Lewis unveils initiatives to ‘help customers spread Christmas costs’
Department store business John Lewis has detailed plans to enable customers to “manage Christmas costs as they suffer from the high cost of living”.
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InterviewInterview: Poundland’s Barry Williams on Christmas, cost of living and gunning for the grocers
Retail Week sits down with Poundland boss Barry Williams to discuss the challenges and opportunities presented by the cost-of-living crisis, the retailer’s growing focus on new categories and building a profitable online business from a standing start
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Opinion‘Next two years will set tone for another chapter of retail channel evolution’
Pureplays face critical strategic decisions and omnichannel retailers have a window of opportunity, believes OC&C Strategy Consultants’ Matt Coode
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Retail VoiceFour tech solutions to supply chain disruptions
With disruptions across the supply chain continuing to challenge order fulfilment it is more important than ever that retailers gain some independence from external factors, says Comarch’s Joanna Dobrzyńska
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Retail VoiceDoes your store meet the multi-mission customer test?
Be like B&Q and make sure your retail stores are ticking all the right boxes for the modern shopper, writes Ben Sillitoe
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NewsSelfridges’ new owners unveil omnichannel ambitions as £4bn deal completes
The new owners of Selfridges intend to create “the world’s leading luxury omnichannel platform” following the completion of the takeover, understood to be valued at £4bn.
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Retail VoiceShould all retailers sell on social media?
Many business owners are under pressure to sell on social media for fear of missing out, but what does the data say about retailing through social channels, asks James King, head of ecommerce consultancy at payments experts Elavon Europe
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NewsEx-Kingfisher and John Lewis director named new chief executive of Joules
Fashion retailer Joules has appointed Jonathon Brown as chief executive, succeeding Nick Jones.
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Retail VoiceEverything you need to know about social commerce
With sales from social commerce providing an exciting opportunity for retailers, PayPal’s Fauzzia Culkin takes a closer look at this new revenue stream.
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Retail VoiceHow to deliver a customer-focused omnichannel experience
Delivering a flawless customer experience wherever, however, and whenever people shop is integral today. Keysight Technologies’ Mike Wager looks at how retailers can excel at this
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Retail VoiceA new breed of buyer: reimagining customer experience
Many retailers have quickly and successfully navigated the challenges of the last two years to a place where they are now equipped with many of the right tools required to seamlessly serve their customers across whichever touchpoints or platforms they prefer. Manhattan Associates’ Alex MacPherson takes a look at how CX has evolved.
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AnalysisHow Currys plans to seize market share opportunity from cost-of-living crisis
Currys boss Alex Baldock has set out how the electricals retailer will ‘keep the customers coming back’, despite the increasingly challenging trading environment.
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Retail VoiceThe technology shift driving change for retailers
With retailers increasingly utilising technology to bridge the gap between the digital and physical world, CHILI publish’s Kevin Goeminne takes a look at what this new frontier really means for retail.
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Opinion‘Today, retailers can harness the power of artificial intelligence in practical ways’
Applied AI can bring efficiency gains, improved decision-making and enhanced financial performance, say McKinsey’s Anita Balchandani and Louise Herring.
